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Exam Objectives:
The ITIL-Foundation (ITIL-F) exam is designed to test the candidate's knowledge of the ITIL framework and its core principles. The exam objectives are as follows:
- Understanding of the key concepts of service management
- Familiarity with the ITIL framework and its structure
- Awareness of the key principles and models of IT service management
- Understanding of the processes, functions, and roles in IT service management
- Understanding of the technology and architecture behind IT service management
- Ability to apply ITIL concepts and principles to real-world scenarios
The exam consists of 40 multiple-choice questions, and the passing score is 65% or higher. Candidates have 60 minutes to complete the exam, and it is administered in a closed-book format. The exam is available in several languages, including English, German, Spanish, French, Japanese, and Chinese.
Exam Details:
The cost of the ITIL-F exam varies depending on the location and delivery method. In-person exams typically cost around $250 to $500, while online exams are generally less expensive, with prices ranging from $150 to $400.
The exam is delivered in several formats, including paper-based and computer-based testing. The most common delivery method is online, with exams administered through a secure testing platform. Candidates may also choose to take the exam in a proctored testing center.
The exam structure consists of multiple-choice questions, with each question having four possible answers. Candidates must select the best answer from the options provided. The exam is designed to test the candidate's knowledge of the ITIL framework and its core principles, as outlined in the exam objectives.
The passing score for the ITIL-F exam is 65% or higher. Candidates who do not pass the exam on their first attempt may retake the exam, although additional fees may apply.
Who Should Take the Exam?
The ITIL-Foundation exam is designed for individuals who are new to the ITIL framework and are seeking to gain a basic understanding of IT service management. This includes IT professionals, business managers, and anyone else who is involved in the delivery of IT services.
The exam is also suitable for individuals who are interested in pursuing higher-level ITIL certifications, such as the ITIL Intermediate and ITIL Expert levels.
Related Books:
There are several books that can help a candidate prepare for the ITIL-Foundation exam, including:
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- ITIL Foundation: ITIL 4 Edition by Axelos
- ITIL Foundation Handbook by Stationery Office
- ITIL Foundation All-in-One Exam Guide by Jim Davies
- ITIL Foundation Essentials: The Exam Facts You Need by Claire Agutter
These books provide comprehensive coverage of the ITIL-F exam objectives, as well as practice questions and other study resources to help candidates prepare for the exam. Additionally, ITIL training providers often offer study materials and courses to help candidates prepare for the exam.
It is important for candidates to choose study materials that are based on the most current version of the ITIL framework. As of 2021, the most current version of the ITIL framework is ITIL 4.
In addition to studying the ITIL framework and its core principles, candidates should also familiarize themselves with the exam format and practice answering sample questions. This will help them feel more comfortable and confident on exam day.
Finally, it is important for candidates to approach the exam with a clear and focused mindset. They should take time to review the exam objectives, identify areas where they may need additional study, and practice good test-taking strategies such as managing their time effectively and reading each question carefully.
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