Pass the ITIL® ITIL Practitioner Exam with Confidence
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How to Pass the ITIL® Practitioner Exam
The ITIL® Practitioner exam is designed to test candidates' practical knowledge and skills in applying the ITIL framework to real-world scenarios. To pass the exam, candidates should focus on understanding the exam objectives and mastering the key topics covered in the ITIL Practitioner syllabus.
Exam Objectives
The ITIL Practitioner exam is designed to test candidates on their ability to apply the ITIL framework to real-world scenarios. The exam objectives include:
- Understand the key concepts of service management
- Understand the nine Guiding Principles of ITIL Practitioner
- Apply the CSI approach to real-world scenarios
- Understand the four dimensions of service management
- Apply the ITIL Practitioner guiding principles to improve service management
- Use metrics and measurement to enable continual service improvement
- Communicate effectively with stakeholders
- Apply organizational change management principles to service management
Candidates should familiarize themselves with the exam objectives and ensure that they have a solid understanding of each topic before taking the exam.
Exam Details
The ITIL Practitioner exam is delivered through accredited training providers and can be taken in-person or online. The cost of the exam may vary depending on the training provider and location, but typically ranges from $250 to $400 USD.
The exam is a multiple-choice exam with 40 questions that must be completed within 135 minutes. The passing score for the exam is 70%, which means that candidates must correctly answer at least 28 out of 40 questions to pass the exam.
It is important for candidates to read the exam instructions carefully and pace themselves during the exam to ensure that they have enough time to answer all the questions.
Who Should Take the Exam?
The ITIL Practitioner exam is designed for IT professionals who have completed the ITIL Foundation certification and have practical experience in applying the ITIL framework to real-world scenarios. This includes IT service managers, IT operations managers, IT infrastructure managers, and other IT professionals involved in the delivery of IT services.
Candidates who are interested in taking the ITIL Practitioner exam should ensure that they have a solid understanding of the ITIL Foundation syllabus and have practical experience in applying the ITIL framework to real-world scenarios.
Related Books
There are a number of books that can help candidates prepare for the ITIL Practitioner exam. Some recommended books include:
- ITIL Practitioner Guidance - Axelos
- ITIL Practitioner Guidance Pocketbook - Axelos
- ITIL Practitioner Certification Companion Guide - Candace S. Dunbar
- ITIL Practitioner Guidance Study Guide - Liz Gallacher and Helen Morris
Candidates should also make use of online resources, practice exams, and other training materials to ensure that they are fully prepared for the exam.
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Our study package and exam questions aren’t meant to replace every resource out there—but it is crafted to be your most reliable companion on the road to exam success. With powerful, easy-to-use tools designed to keep you focused, motivated, and actually learning, we’re here to make sure your study time truly pays off.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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