Frequently Asked Questions

We have compiled a list of the questions we get asked the most often. If you do not find your answer here you can always contact us.

The products we offer are IT study guides, practice questions/answers that are 90% similar to real exam questions. Our study guides are designed to provide as much information as possible to help you pass your exams in shortest time. Most of these exams includes (.EXM) file for Xengine App, an Interactive Test Engines that are exactly the same when you take your exam. practice exams and study guides are designed by a team of IT professionals. They contain realistic exam questions that guarantee a 90%+ high score in your certification test. practice exams and study guides contain realistic exam questions, case studies and lab scenarios found in a real certification exam. By practicing these questions we 100% guarantee that you will get your certification in first try or we refund your money in full.
We accept PayPal and all major credit cards except American Express. All payments are processed through PayPal "The safer, easier way to pay without exposing your credit card or bank account number". Even if you do not have a PayPal account, you can pay with credit card.
If you have a coupon code, you will be able to use it upon completing your order at the Shopping Cart page. Once you have entered your coupon code, click 'Apply' to validate that the code you have entered is correct. The coupon discount amount should be applied to your order once validated in our system. Please note that you may only use one coupon per order.
We have so much confidence in our products that we offer a "100% Money Back Guarantee" policy. If you fail the related exam once within 30 days of purchase, you will receive a full refund of your purchase. All you need to do is send a copy of your exam result.
It is very rare that a student of fails the exam. However, if for any odd reason you fail your exam, all you need to do is send a scanned copy of your failed result and we will refund your credit card by the amount you paid for that particular study guide.
After your purchase is processed you can instantly download your files.
This usually depends on when an original exam is updated by the vendor. Every time an exam is updated we normally get a hold of the update within a week or two. So our study guides/test engines are updated based on new releases from exam providers.
You will have access to all updates for a period of 60 days for absolutely NO EXTRA COST.
You will have UNLIMITED ACCESS to all updates for a period of 60 days from the purchase date.
Our team of highly qualified support guys are available 24/7 to help you solve any issues you have related to our products or website.
We have an average SLA of 4-6 hours.