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Money Back Guaranteed!

Myitguides.com offers a 100% money-back guarantee, providing peace of mind to its customers that their purchases are secure. If a registered user of Myitguides.com fails the associated exam within 30 days of purchase, they are entitled to either a no-cost product exchange or a full refund of their purchase.

To protect against fraudulent claims and ensure fair treatment of all customers, Myitguides.com has established a clear Refund Policy. As a customer, it is your responsibility to thoroughly review and understand these terms and conditions before making any purchases.

Money Back Guarantee Terms and Conditions:

Pursuant to our policy, in the case of a failure related to a study package purchased from Myitguides.com within thirty (30) days of the date of purchase, we will refund the full amount upon receipt of a valid refund request. Refunds will not be granted for failures occurring more than thirty (30) days after the date of purchase. To be eligible for a refund, you must submit your refund request within seven (7) calendar days of the exam date. Refund requests submitted after seven (7) days from the exam date will not be honored.

Please note that exam failures occurring prior to the date of purchase do not qualify for the purposes of this guarantee."

Refund Procedure:

Refund procedure is quite simple. In order to request a refund, we will require the following information from you:

  • Send us a scanned copy of your official failed result.
  • Please also include the below Information when filing for a refund:

    Candidate Name:
    Purchase Date:
    Vendor:
    Order Description (Exam Code):
    Candidate ID/ Testing ID:
    Your Scores:

Note:
  • Please make sure to send a copy of your official exam result in scanned format or as a screen shot from a mobile device without any modification. We do not accept Web prints, email forwards, or modified/edited screen shots as proof of exam results.
  • In case of fraudulent or fake reports submissions, NO response will be received from our team.

You cannot claim a refund in the following cases:

  1. You have made a Wrong Purchase. Any refund request related to a wrong purchase is not going to be processed.
  2. Your exam was written within two (2) days of purchase. We recommend at least a minimum study period of five (5) days.
  3. It has been more than seven (7) calendar days since you wrote your exam. You need to claim your refund within seven (7) days.
  4. The name in the submitted result differs from your Myitguides.com account. In other words, you cannot purchase the exam under someone else's name.
  5. We do not refund an order if the purchased was made the same day as your exam day. You need time to prepare for an exam.
  6. If the exam was written outside the specified date range.
  7. The exam was provided to you FREE of charge or as a substitute for another exam.
  8. Your purchased study guide/package is a LAB.
  9. If you have got the product sold at a reduced price, or obtain for free then there is no refund claim.
  10. The money back guarantee policy is not applicable to CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master them.)

If you still have any questions about our 100% Money Back Guarantee Policy, please contact us.