Cart: (0)
  1. Home
  2. Guarantee
Coming Soon: Online Bootcamp and Video Training Courses.
Get a 50% OFF! when buying 2 or more study guides. SALE ENDS IN:

Pass Guaranteed!

At the heart of everything we do is one goal: helping you succeed. While our study package and exam questions aren’t meant to be your only study tool, it’s designed to be the one you can count on—reliable, effective, and actually enjoyable to use. We know how stressful preparing for an exam can be, so we’ve created a system that supports your journey every step of the way.

And if things don’t go as planned? Don’t worry—we’ve got a Pass Guarantee that’s here to help you bounce back stronger.

What’s the Guarantee?

If you don’t pass your upcoming exam using our prep package, we’ll give you credit towards an other free exam of your choice plus an extra month of full access to your study materials.

100% Money Back Guarantted

Eligibility:

Pursuant to our policy, in the case of a failure related to a study package purchased from Myitguides.com within thirty (30) days of the date of purchase, we will give you credit towards an other free exam of your choice plus an extra month of full access to your study materials. To be eligible for a this, you must submit your request within seven (7) calendar days of the exam date. Requests submitted after seven (7) days from the exam date will not be honored.

Please note that exam failures occurring prior to the date of purchase do not qualify for the purposes of this guarantee."

How to Request Your Free Access:

If you didn’t pass your exam, simply reach out to us and provide the following information:

  • Send us a scanned copy of your official failed result.
  • Please also include the below Information when filing for a refund:

    Candidate Name:
    Purchase Date:
    Vendor:
    Order Description (Exam Code):
    Candidate ID/ Testing ID:
    Your Scores:

Note:
  • Please make sure to send a copy of your official exam result in scanned format or as a screen shot from a mobile device without any modification. We do not accept Web prints, email forwards, or modified/edited screen shots as proof of exam results.
  • In case of fraudulent or fake reports submissions, NO response will be received from our team.

You cannot claim a refund in the following cases:

  1. You have made a Wrong Purchase. Any pass guarantee request related to a wrong purchase is not going to be processed.
  2. Your exam was written within two (2) days of purchase. We recommend at least a minimum study period of five (5) days.
  3. It has been more than seven (7) calendar days since you wrote your exam. You need to request your claim within seven (7) days.
  4. The name in the submitted result differs from your Myitguides.com account. In other words, you cannot purchase the exam under someone else's name.
  5. We do not refund an order if the purchased was made the same day as your exam day. You need time to prepare for an exam.
  6. If the exam was written outside the specified date range.
  7. The exam was provided to you FREE of charge or as a substitute for another exam.
  8. Your purchased study guide/package is a LAB.
  9. If you have got the product sold at a reduced price, or obtain for free then there is no refund claim.

Our Commitment:

We’re committed to your success, and we believe in the power of preparation. Our tools are here to support you, challenge you, and keep you motivated. And while we may update the terms of this guarantee from time to time, our dedication to your goals remains unchanged.

If you still have any questions about our 100% Money Back Guarantee Policy, please contact us.