Money Back Guarantee Terms and Conditions:
Pursuant to our policy, in the case of a failure related to a study package purchased from Myitguides.com within thirty (30) days of the date of purchase, we will refund the full amount upon receipt of a valid refund request. Refunds will not be granted for failures occurring more than thirty (30) days after the date of purchase. To be eligible for a refund, you must submit your refund request within seven (7) calendar days of the exam date. Refund requests submitted after seven (7) days from the exam date will not be honored.
Please note that exam failures occurring prior to the date of purchase do not qualify for the purposes of this guarantee."
Refund procedure is quite simple. In order to request a refund, we will require the following information from you:
- Send us a scanned copy of your official failed result.
- Please also include the below Information when filing for a refund:
Order Description (Exam Code):
Candidate ID/ Testing ID: