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Exam Objectives:
The ITIL Foundation Certification exam is designed to test a candidate's knowledge of the ITIL framework and the key concepts, principles, and terminology used in IT Service Management. The exam objectives include:
- Understanding the ITIL service lifecycle and its five stages
- Understanding the key principles and models of IT Service Management
- Understanding the roles and responsibilities within ITIL
- Understanding the importance of ITIL processes, functions, and activities
- Understanding the key concepts and principles of ITIL Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
- Understanding the key metrics and critical success factors used in ITIL
- Understanding the key terms and definitions used in ITIL
The exam is based on the ITIL Foundation syllabus, which can be downloaded from the official ITIL website.
Exam Details:
The ITIL Foundation Certification exam is delivered by PeopleCert, an authorized ITIL exam provider, and is available both online and in-person at accredited training centers. The exam is a closed-book, multiple-choice exam with 40 questions, and the candidate must score 65% or higher to pass. The exam is timed, with a total of 60 minutes allowed. The exam fee varies depending on the region, but it is typically around $200 to $300 USD.
The exam is available in multiple languages, including English, German, Spanish, French, Italian, Japanese, Chinese, and Dutch.
The ITIL Foundation Certification exam is designed for individuals who are interested in understanding the ITIL framework and its best practices, as well as those who are working in IT Service Management roles or seeking to enhance their career prospects in this field. The exam is recommended for IT professionals, business managers, and business process owners.
Related Books:
There are several books that can help a candidate prepare for the ITIL Foundation Certification exam, including:
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- ITIL Foundation Essentials: The Exam Facts You Need by Claire Agutter
- ITIL Foundation All-in-One Exam Guide by Jim Davies
- Passing Your ITIL Foundation Exam by The Stationery Office
- ITIL Foundation: ITIL 4 Edition by Axelos
These books cover the key concepts and principles of ITIL, as well as providing sample exam questions and practice exams to help candidates prepare for the ITIL Foundation Certification exam.
Overall, the ITIL Foundation Certification exam is a valuable credential for individuals working in IT Service Management roles or seeking to enhance their career prospects in this field. By understanding the key concepts, principles, and best practices of ITIL, candidates can demonstrate their expertise and commitment to delivering high-quality IT services that meet the needs of their organizations and customers.
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