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Exam Objectives:
The ITILFND-2011 exam is designed to test your knowledge and understanding of the ITIL framework. The exam covers the following topics:
- Service management as a practice
- The ITIL service lifecycle
- Key principles and models of ITIL
- Generic concepts and definitions
- Selected processes
- Selected functions
- Selected roles
- Technology and architecture
- Competence and training
Exam Details:
The ITILFND-2011 exam is a multiple-choice exam consisting of 40 questions. The exam is delivered in a closed-book format and you will have 60 minutes to complete the exam. The passing score for the exam is 65% or 26 out of 40 questions. The exam can be taken online or in person at an accredited testing center. The cost of the exam may vary depending on the location and delivery method.
Who should take the exam?
The ITILFND-2011 exam is suitable for individuals who are interested in learning about the ITIL framework, including IT professionals, business managers, and business process owners. The exam is also ideal for those who want to start a career in IT service management or for those who want to demonstrate their knowledge of ITIL to potential employers.
Exam Structure:
The ITILFND-2011 exam is structured as follows:
- 40 multiple-choice questions
- 60 minutes to complete the exam
- Passing score of 65% (26 out of 40 questions)
- Closed-book exam
Related Books:
There are several books that can help you prepare for the ITILFND-2011 exam. Some of the most popular ones include:
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- ITIL Foundation Exam Study Guide by Stationery Office
- ITIL Foundation Essentials: The Exam Facts You Need by Claire Agutter
- Passing Your ITIL Foundation Exam by Christian F. Nissen
- ITIL Foundation Handbook by Office of Government Commerce
These books cover the key topics of the ITIL framework and provide practice questions to help you prepare for the exam. It is important to note that the exam questions may vary from what is covered in these books, so it is recommended to use them as a supplement to your study materials.
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