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ITILSC-SOA Exam Overview
The ITILSC-SOA exam is a part of the ITIL Intermediate Service Capability certification program. The exam is designed to test a candidate's knowledge and understanding of the Service Offerings and Agreements processes within the ITIL Service Lifecycle. The exam is aimed at IT professionals, consultants, and managers who are involved in designing, implementing, and managing IT service management processes.
The ITILSC-SOA exam is a complex exam that requires extensive preparation and study. The exam is a closed-book exam and covers a range of topics related to IT service management. The exam is designed to test a candidate's knowledge of the ITIL Service Lifecycle, Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
Exam Objectives
The ITILSC-SOA exam objectives include the following:
- Understanding the concepts and principles of Service Offerings and Agreements
- Understanding the service management processes involved in Service Offerings and Agreements
- Understanding the role and importance of Service Level Management, Service Catalog Management, Demand Management, and Supplier Management
- Understanding the activities, methods, and techniques used in Service Offerings and Agreements
- Understanding the importance of measurement, reporting, and governance in Service Offerings and Agreements
Exam Details
The ITILSC-SOA exam is a closed-book exam that consists of eight multiple-choice questions. The exam has a duration of 90 minutes, and a passing mark of 70% is required to obtain the certification. The exam can be taken online or in person at an accredited exam center. The cost of the exam varies depending on the exam delivery method and the country in which the exam is taken.
The exam is delivered in two formats, paper-based and online. The online format is more convenient, as it allows candidates to take the exam from the comfort of their own home or office. The online format also provides instant feedback on the exam results, which can be useful for candidates who need to retake the exam.
Related Books
To pass the ITILSC-SOA exam, candidates are recommended to study the ITIL Service Capability Handbook, which covers the Service Offerings and Agreements module in detail. The handbook provides comprehensive information on the key concepts, principles, and processes of Service Offerings and Agreements. It also includes case studies, practical examples, and sample exam questions to help candidates prepare for the exam.
Other books that can help candidates prepare for the ITILSC-SOA exam include "ITIL Service Strategy" by Office of Government Commerce, "ITIL Service Design" by Office of Government Commerce, "ITIL Service Transition" by Office of Government Commerce, "ITIL Service Operation" by Office of Government Commerce, and "ITIL Continual Service Improvement" by Office of Government Commerce.
In conclusion, passing the ITILSC-SOA exam requires extensive preparation and study. Candidates should ensure that they understand the concepts, principles, and processes of Service Offerings and Agreements, and should use the recommended books and study materials to . It is also recommended that candidates attend an accredited ITIL training course to gain a better understanding of the ITIL Service Lifecycle and its processes. With the right preparation and study materials, candidates can successfully pass the ITILSC-SOA exam and obtain the ITIL Intermediate Service Capability certification, which is a valuable asset for IT professionals, consultants, and managers involved in IT service management.
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