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Exam Details:
The Avaya 6201.1 exam is a certification test for professionals who want to demonstrate their knowledge and skills in implementing Avaya Contact Center solutions on Avaya Aura(TM) Communication Manager and Avaya Call Management System. The exam is available in English and consists of multiple-choice questions. The exam lasts 90 minutes, and candidates must achieve a passing score of 63% or higher to earn their certification. The exam fee is $125 and can be taken at a Pearson VUE testing center or online.
Exam Objectives:
The Avaya 6201.1 exam covers the following topics:
- Avaya Contact Center Overview
- Avaya Aura(TM) Communication Manager Architecture and Configuration
- Avaya Aura(TM) Communication Manager Features and Services
- Avaya Call Management System Architecture and Configuration
- Avaya Call Management System Reports and Analysis
- Avaya Contact Center Configuration and Integration
Who Should Take the Exam?
The Avaya 6201.1 exam is designed for professionals who have experience in implementing Avaya Contact Center solutions on Avaya Aura(TM) Communication Manager and Avaya Call Management System. This includes system engineers, consultants, and technicians who want to demonstrate their knowledge and skills in implementing Avaya Contact Center solutions.
Related Books:
There are several books that can help candidates prepare for the Avaya 6201.1 exam:
- "Avaya Aura Communication Manager Fundamentals" by Dave Friedlander
- "Avaya Aura Contact Center - Planning and Design Guide" by Avaya Inc.
- "Avaya Call Management System Implementation" by Avaya Inc.
- "Avaya Aura Contact Center - Administration" by Avaya Inc.
These books cover the topics included in the exam and provide additional information on implementing Avaya Contact Center solutions.
To pass the Avaya 6201.1 exam, candidates should have a deep understanding of Avaya Contact Center solutions and how they integrate with Avaya Aura(TM) Communication Manager and Avaya Call Management System. Candidates should also be familiar with the architecture and configuration of these systems and be able to use reports and analysis to monitor and optimize their performance.
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