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Exam Details:
The Avaya 3313 Avaya Aura Contact Center Maintenance and Troubleshooting Exam is a certification exam that tests the candidate's knowledge and skills in maintaining and troubleshooting the Avaya Aura Contact Center solution. The exam is conducted online and is proctored. The exam duration is 90 minutes, and the exam format is multiple-choice questions. The passing score for the exam is 70%, and the cost of the exam is $139 USD.
The exam is delivered through the Avaya Learning Center, and candidates need to create an account and register for the exam.
Exam Objectives:
- Identify and describe the key components and features of the Avaya Aura Contact Center solution
- Perform maintenance tasks such as patching and upgrading the solution
- Troubleshoot common issues related to the solution such as call routing, agent configuration, and reporting
- Use Avaya diagnostic tools to identify and resolve issues
- Apply best practices to optimize the performance of the solution
The exam objectives may change over time, so candidates are advised to check the official exam page for the latest information.
Who should take the exam?
The Avaya 3313 exam is designed for IT professionals, system administrators, and technical support personnel who are responsible for maintaining and troubleshooting the Avaya Aura Contact Center solution. The exam is also suitable for those who want to demonstrate their knowledge and skills in the field of contact center technology.
Related Books:
- Avaya Aura Call Center Elite Multichannel Fundamentals by Avaya Learning
- Avaya Aura Contact Center Planning and Engineering by Seda Yilmaz
- Avaya Aura Contact Center Maintenance and Troubleshooting by Vivek Ranjan
- Avaya Aura Communication Manager Fundamentals by Roger Lapuh
These books provide comprehensive coverage of the Avaya Aura Contact Center solution and are suitable for candidates preparing for the 3313 exam. However, candidates are advised to check the official exam page for the latest information on the exam objectives and content.
In conclusion, the Avaya 3313 exam is a certification exam that tests the candidate's knowledge and skills in maintaining and troubleshooting the Avaya Aura Contact Center solution. The exam covers topics such as key components and features of the solution, maintenance tasks, troubleshooting common issues, diagnostic tools, and performance optimization. Candidates who pass the exam can demonstrate their proficiency in the field of contact center technology and can enhance their career opportunities.
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