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Exam Details:
The Avaya 3301 Avaya Aura Contact Centre Maintenance & Troubleshooting Exam is a certification exam that validates the candidate's ability to perform maintenance and troubleshooting tasks on the Avaya Aura Contact Center system. The exam consists of 68 multiple-choice questions and the candidate is given 105 minutes to complete it. The exam is delivered online and is available in English only. The cost of the exam varies by region and can be obtained by contacting the Avaya Learning Center.
The passing score for the exam is 68%. If the candidate fails the exam, they must wait 30 days before attempting it again. If the candidate fails the exam a second time, they must wait 90 days before attempting it again.
Exam Objectives:
- Identify the Avaya Aura Contact Center system components and describe their functions
- Describe the Avaya Aura Contact Center system architecture
- Explain how to access and use the Avaya Aura Contact Center system's administration interface
- Explain how to use the Avaya Aura Contact Center system's diagnostic tools to troubleshoot issues
- Identify and describe the common issues that may arise in the Avaya Aura Contact Center system
- Explain how to troubleshoot common issues in the Avaya Aura Contact Center system
- Explain how to perform routine maintenance tasks on the Avaya Aura Contact Center system
Who should take the exam?
The Avaya 3301 Avaya Aura Contact Centre Maintenance & Troubleshooting Exam is intended for individuals who are responsible for the maintenance and troubleshooting of the Avaya Aura Contact Center system. This includes system administrators, technicians, and support personnel.
Related Books:
- Avaya Aura Contact Center Administration and Troubleshooting by Sreekanth R
- Avaya Aura Contact Center CCT and Multimedia by Sreekanth R
- Avaya Aura Contact Center CCT and Multimedia: Quick Reference Guide by Sreekanth R
- Avaya Aura Contact Center Security Fundamentals by Sreekanth R
These books provide in-depth coverage of the topics covered in the Avaya 3301 exam and are a valuable resource for candidates preparing for the exam. They cover topics such as Avaya Aura Contact Center administration, troubleshooting, CCT and multimedia, and security fundamentals.
In summary, the Avaya 3301 Avaya Aura Contact Center Maintenance & Troubleshooting Exam is a certification exam that tests the candidate's ability to perform maintenance and troubleshooting tasks on the Avaya Aura Contact Center system. The exam consists of 68 multiple-choice questions and the passing score is 68%. The exam is intended for individuals who are responsible for the maintenance and troubleshooting of the Avaya Aura Contact Center system, and there are several books available to help candidates prepare for the exam.
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