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Exam Details:
The Avaya 2M00001A Selling Avaya Contact Center Solutions for IP Office - APSS Online Test is a certification exam that assesses a candidate's knowledge and skills in selling Avaya contact center solutions for IP Office. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score for the exam is 70%. The exam is delivered online and can be taken from anywhere with a stable internet connection. The cost of the exam is $95 USD.
Exam Objectives:
The Avaya 2M00001A exam covers the following topics:
- Avaya Contact Center Solutions for IP Office
- IP Office Contact Center Solutions Positioning and Benefits
- Customer Pain Points and Solution Mapping
- IP Office Contact Center Solutions Architecture and Components
- IP Office Contact Center Solutions Basic Call Flow
- IP Office Contact Center Solutions Reporting and Management
- IP Office Contact Center Solutions Installation and Commissioning
- IP Office Contact Center Solutions Support and Maintenance
Who Should Take the Exam?
The Avaya 2M00001A exam is intended for individuals who sell Avaya contact center solutions for IP Office. This includes sales professionals, pre-sales engineers, and business partners who sell, design, implement, or support Avaya contact center solutions for IP Office.
Related Books:
Avaya offers several resources to help candidates prepare for the 2M00001A exam. These include:
- Avaya IP Office Contact Center Solution Overview and Specification - This document provides an overview of the Avaya IP Office contact center solution, including its architecture, components, and features.
- Avaya IP Office Contact Center Solution Design and Implementation Guide - This guide provides detailed information on how to design and implement the Avaya IP Office contact center solution, including call flows, reporting, and integration with other systems.
- Avaya IP Office Contact Center Solution Sales Overview - This document provides sales professionals with an overview of the Avaya IP Office contact center solution and its benefits, as well as guidance on how to position the solution to customers.
- Avaya IP Office Contact Center Solution Technical Overview - This document provides technical professionals with an overview of the Avaya IP Office contact center solution, including its architecture, components, and integration options.
Passing the Avaya 2M00001A Selling Avaya Contact Center Solutions for IP Office - APSS Online Test exam requires a solid understanding of Avaya contact center solutions for IP Office. Candidates should be familiar with the architecture, components, features, and benefits of the solution, as well as its integration options and customer pain points. By studying the exam objectives and using the recommended resources, candidates can increase their chances of passing the exam and earning their certification.
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