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Exam Objectives:
The Avaya 3C00120A exam, also known as the Avaya Customer Experience Management (CEM) APDS Online Test, is designed to test your knowledge and skills in the following areas:
- Avaya Customer Experience Management Overview
- Avaya CEM Solutions
- Avaya CEM Competitive Landscape
- Avaya CEM Sales Plays and Tools
- Avaya CEM Use Cases
It is important to have a solid understanding of each of these areas to pass the exam.
Exam Details:
The Avaya 3C00120A exam is an online test that can be taken from anywhere with an internet connection. The exam is timed and consists of 65 multiple-choice questions. You will have 90 minutes to complete the exam, and you must score at least 68% to pass.
The cost of the exam varies depending on your location and currency, but it is typically around $100. You can purchase the exam through the Avaya Learning Center.
Related Books:
While there are no specific books required for the Avaya 3C00120A exam, there are several resources that can help you prepare:
- Avaya Customer Experience Management: Moving from the Call Centre to the Smarter Contact Centre by Geoff Ables
- Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers by Bernd H. Schmitt
- Customer Experience: What, How and Why Now by Isabella Villani and Stefano Pace
These books can provide additional context and insight into customer experience management and may be helpful in studying for the exam.
Who Should Take the Exam?
The Avaya 3C00120A exam is designed for professionals who work with Avaya customer experience management solutions. This may include sales professionals, consultants, and technical support personnel. If you are interested in demonstrating your expertise in Avaya CEM solutions, taking the 3C00120A exam can be a valuable step.
In summary, the Avaya 3C00120A exam covers a range of topics related to customer experience management and is designed for professionals who work with Avaya CEM solutions. By studying the exam objectives and utilizing resources such as books and online courses, you can increase your chances of passing the exam and demonstrating your knowledge and expertise in this field.
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