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Here is the information for passing the C_C4C14_1811 SAP Certified Application Associate - SAP Service Cloud 1811 exam:
Exam Objectives:
The C_C4C14_1811 exam objectives are designed to assess the candidate's ability to:
- Understand the basic concepts and architecture of SAP Service Cloud solutions
- Describe the core functionalities of SAP Service Cloud solutions
- Explain the implementation and configuration of SAP Service Cloud solutions
- Demonstrate the ability to use SAP Service Cloud solutions to meet customer requirements
- Explain the integration and extension of SAP Service Cloud solutions with other SAP and non-SAP solutions
Topics Covered:
The C_C4C14_1811 exam covers the following topics:
- SAP Service Cloud Overview
- SAP Service Cloud Solutions and Architecture
- Service Request Management
- Service Contract Management
- Service Notification Management
- Service Resource Management
- Service Order Management
- Service Product Management
- Service Activity Management
- Service Invoice Management
- Service Pricing and Billing
- Service Analytics and Reporting
- SAP Service Cloud Integration and Extension
Exam Details:
The C_C4C14_1811 exam details are as follows:
- Cost: The cost of the exam varies by region, but typically ranges from $500 to $600
- Passing Mark: The passing mark for the C_C4C14_1811 exam is not publicly disclosed by SAP, but it is estimated to be around 60% to 70%
- Time: The time allowed for the C_C4C14_1811 exam is 180 minutes
- Delivery Method: The C_C4C14_1811 exam is delivered online through the SAP Learning Hub
- Format: The C_C4C14_1811 exam consists of 80 multiple-choice and true/false questions
It is important to note that to be eligible for the C_C4C14_1811 certification, candidates must have completed the relevant SAP Service Cloud training and have practical experience in implementing SAP Service Cloud solutions.
To prepare for the C_C4C14_1811 exam, candidates can attend SAP training courses, review the SAP Service Cloud documentation, and practice using SAP Service Cloud solutions in a test environment.
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