Exam Format & Objectives
The Oracle 1Z0-562 Oracle Utilities Customer Care and Billing 2 Essentials exam is a comprehensive exam that covers a wide range of topics related to the Oracle Utilities Customer Care and Billing 2 application. To pass this exam, it is important to have a solid understanding of the various features and functionalities of the application, as well as the underlying concepts and technologies that are used to support it.
The exam objectives for the 1Z0-562 exam include topics such as:
Understanding the customer care and billing process
Configuring and managing customer accounts
Managing customer interactions and communications
Managing and analyzing customer data
Managing and configuring billing and payments
Managing and configuring usage and consumption
Managing and configuring taxes and surcharges
Managing and configuring rate plans and tariffs
Managing and configuring products and services
Managing and configuring customer self-service portals
Managing and configuring metering and interval data
To prepare for the 1Z0-562 exam, it is recommended that you have hands-on experience using the Oracle Utilities Customer Care and Billing 2 application, as well as a solid understanding of the concepts and technologies that are used to support it. Additionally, it is important to familiarize yourself with the exam format and question types, as well as the types of tasks and scenarios that you may be required to perform on the exam.
Exam Details:
The cost of the 1Z0-562 exam is $245 USD
The passing mark is not specified.
The time of the exam is 150 minutes.
The delivery method is online
Format of the exam is Multiple Choice.
In summary, to pass the Oracle 1Z0-562 Oracle Utilities Customer Care and Billing 2 Essentials exam, it is important to have a solid understanding of the various features and functionalities of the Oracle Utilities Customer Care and Billing 2 application, as well as the underlying concepts and technologies that are used to support it. Additionally, it is important to familiarize yourself with the exam format and question types, as well as the types of tasks and scenarios that you may be required to perform on the exam. With the help of hands-on experience, studying the exam objectives and being familiar with the exam details will help you to pass the 1Z0-562 exam.