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Here is everything you need to know about passing the CIS-FSM Certified Implementation Specialist - Field Service Management exam:
Exam Objectives:
The CIS-FSM exam measures the candidate's knowledge and skills related to the implementation and configuration of ServiceNow Field Service Management. The exam objectives include:
- Field Service Management Overview and Architecture
- Service Resource Management
- Service Agreement Management
- Workforce Management
- Task and Dispatch Management
- Inventory and Logistics Management
- Quality Management
- Scheduling and Optimization
- Customer and Asset Management
It is recommended that the candidates have a good understanding of the ServiceNow platform and its features, as well as hands-on experience with Field Service Management.
Topics Covered:
The topics covered in the CIS-FSM exam include:
- Field Service Management Overview and Architecture
- Service Resource Management
- Service Agreement Management
- Workforce Management
- Task and Dispatch Management
- Inventory and Logistics Management
- Quality Management
- Scheduling and Optimization
- Customer and Asset Management
The topics covered in the exam are designed to test the candidate's knowledge and understanding of the various components of Field Service Management and their inter-relationships. The topics are also designed to test the candidate's ability to configure and implement the various components of Field Service Management in a real-world scenario.
Exam Details:
The CIS-FSM exam is delivered through a computer-based testing (CBT) format and is available at Pearson VUE testing centers. The cost of the exam is $200. The exam is 90 minutes long and the passing mark is 65%. The exam is delivered in English.
It is recommended that the candidate take the ServiceNow Field Service Management Fundamentals course and have hands-on experience with Field Service Management before attempting the CIS-FSM exam. The candidate should also be familiar with the ServiceNow platform and its features and should have a good understanding of the ServiceNow Field Service Management application.
To become certified as a ServiceNow CIS-FSM Certified Implementation Specialist, the candidate must successfully complete the CIS-FSM exam. The certification is valid for two years and can be renewed by taking and passing the latest version of the CIS-FSM exam.
In conclusion, passing the CIS-FSM exam requires a good understanding of the ServiceNow Field Service Management application, the ServiceNow platform and its features, and hands-on experience with the Field Service Management application. The candidate should also be familiar with the exam objectives and topics covered, as well as the exam process and format. With the right preparation and understanding, the candidate can successfully passthe CIS-FSM exam and become a ServiceNow CIS-FSM Certified Implementation Specialist. Good luck!
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