Pass the ServiceNow® CIS-CSM Exam with Confidence
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ServiceNow® CIS-CSM Certified Implementation Specialist - Customer Service Management
Introduction
The ServiceNow® CIS-CSM (Certified Implementation Specialist - Customer Service Management) certification is designed for professionals who are responsible for the implementation, configuration, and customization of the ServiceNow® Customer Service Management (CSM) application.Exam Objectives:
The ServiceNow® CIS-CSM exam focuses on the following objectives:- Configure and customize CSM components, such as Cases, Knowledge, and Customer Service Portals
- Understand the CSM data model and how to manipulate data using CSM tables and forms
- Implement CSM workflows and automations using Flow Designer and Business Rules
- Integrate CSM with other ServiceNow® applications, such as Incident Management and Problem Management
- Configure and customize CSM reports and dashboards
- Understand the CSM security model, including roles and permissions
- Implement and configure CSM mobile apps for agents and customers
Preparation
To prepare for the ServiceNow® CIS-CSM exam, it is recommended that you have hands-on experience with the ServiceNow® CSM application, as well as an understanding of related ServiceNow® concepts and technologies, such as scripting, Service Catalog, and reporting. In addition, it is recommended that you review the ServiceNow® CSM product documentation and take the ServiceNow® CSM Fundamentals course, which is available on the ServiceNow® website. You may also consider taking additional ServiceNow® courses, such as the ServiceNow® System Administration course, to expand your knowledge and gain a deeper understanding of the platform.Exam Details:
- Cost: The cost of the ServiceNow® CIS-CSM exam is $200 USD
- Passing Mark: The passing mark for the ServiceNow® CIS-CSM exam is 65%
- Time: The ServiceNow® CIS-CSM exam is 90 minutes long
- Delivery Method: The ServiceNow® CIS-CSM exam is delivered online through the ServiceNow® certification portal
- Format: The ServiceNow® CIS-CSM exam consists of 60 multiple-choice and true/false questions
Tips for Success
To increase your chances of success on the ServiceNow® CIS-CSM exam, consider the following tips:- Familiarize yourself with the ServiceNow® CSM application and related technologies through hands-on experience and coursework
- Review the ServiceNow® CSM product documentation and take the ServiceNow® CSM Fundamentals course
- Practice creating CSM components, such as Cases, Knowledge articles, and Customer Service Portals
- Practice configuring CSM
- Understand the CSM data model and practice manipulating data using CSM tables and forms
- Practice implementing CSM workflows and automations using Flow Designer and Business Rules
- Practice integrating CSM with other ServiceNow® applications, such as Incident Management and Problem Management
- Practice configuring and customizing CSM reports and dashboards
- Familiarize yourself with the CSM security model, including roles and permissions
- Practice implementing and configuring CSM mobile apps for agents and customers
- Take practice exams and review areas where you need improvement
- Stay current with ServiceNow® updates and changes, as the exam may include questions on the latest features and functionalities
Conclusion
By preparing and studying the ServiceNow® CIS-CSM exam objectives and tips, you will increase your chances of success on the exam and become a certified ServiceNow® Customer Service Management professional. Demonstrating your expertise in ServiceNow® CSM will not only enhance your personal brand, but also the value you bring to your organization.Pass the CIS-CSM exam - Guaranteed!
Our study package and exam questions aren’t meant to replace every resource out there—but it is crafted to be your most reliable companion on the road to exam success. With powerful, easy-to-use tools designed to keep you focused, motivated, and actually learning, we’re here to make sure your study time truly pays off.
And here’s our promise to you: If you don’t pass your upcoming exam using our prep package, we’ll give you credit towards an other free exam of your choice plus an extra month of full access to your study materials.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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