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Salesforce ADX261 Service Cloud Administration in Lightning Experience Exam
Exam Details:
The ADX261 Service Cloud Administration in Lightning Experience exam is a certification exam for Salesforce professionals who are seeking to demonstrate their expertise in administering the Service Cloud in Lightning Experience. The exam is designed to test the knowledge and skills of the candidate in setting up and managing Service Cloud, its features and functionalities in the Lightning Experience environment. The following details outline the exam process:
- Cost: The cost of the ADX261 exam is 200 USD.
- Passing Mark: The passing mark for the ADX261 exam is 65%.
- Time: The ADX261 exam is 90 minutes long.
- Delivery Method: The ADX261 exam is delivered through a proctored, online platform.
- Format: The ADX261 exam consists of 60 multiple-choice and true/false questions.
Exam Objectives:
The ADX261 exam covers a range of topics related to Service Cloud Administration in Lightning Experience. The following are the exam objectives:
- Setting up and configuring Service Cloud
- Managing case management and escalation rules
- Configuring and managing omnichannel routing and queue management
- Configuring and managing knowledge management in Service Cloud
- Managing and customizing Service Cloud Console
- Managing and customizing macros, templates and email actions
- Managing and customizing case page layouts and case fields
- Managing and customizing service level agreements (SLAs) and entitlements
- Managing reporting and dashboards for Service Cloud
- Managing and customizing live agent in Service Cloud
Tips to Pass the Exam:
- Study the official Salesforce ADX261 Service Cloud Administration in Lightning Experience Exam Guide to understand the exam format, objectives and topics covered.
- Get hands-on experience with Service Cloud in Lightning Experience by practicing on a development org or by taking the Service Cloud module in Trailhead.
- Focus on the areas where you feel weak and keep revising the topics until you feel confident.
- Make use of study resources such as practice exams, flashcards and study groups to reinforce your learning.
- Take breaks and practice relaxation techniques such as deep breathing, meditation or exercise to stay refreshed and focused during the exam.
By following these tips and putting in the necessary time and effort to study and practice, you will be well-prepared to pass the ADX261 Service Cloud Administration in Lightning Experience exam and achieve your certification.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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