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Salesforce ADM-261 Service Cloud Administration Exam Preparation Guide
Exam Objectives:
- Understand the Service Cloud components and their use cases
- Setup and manage Case Management, including Case Escalation and Management Rules
- Setup and manage Entitlements and Contracts
- Manage the Service Cloud Console, including customizing console apps and components
- Understand and use Omnichannel Routing and Management
- Understand and use Workflow Automation, including macros and service levels
- Understand and use Service Analytics, including dashboards and reports
- Understand and use Field Service Lightning
- Understand and use Knowledge Management
- Understand and use Salesforce Communities for Service
Exam Details:
- Cost: The cost of the ADM-261 exam is 200 USD
- Passing Mark: The passing mark for the ADM-261 exam is 65%
- Time: The ADM-261 exam is 90 minutes long
- Delivery Method: The ADM-261 exam is a proctored, online exam delivered through Webassessor
- Format: The ADM-261 exam consists of multiple choice and multiple select questions
Study Tips:
- Familiarize yourself with the exam objectives listed above and make sure you understand each one thoroughly
- Study the Service Cloud components and their use cases in-depth
- Practice setting up and managing case management, including case escalation and management rules
- Practice setting up and managing entitlements and contracts
- Familiarize yourself with the Service Cloud Console, including customizing console apps and components
- Study and practice using Omnichannel Routing and Management
- Study and practice using Workflow Automation, including macros and service levels
- Study and practice using Service Analytics, including dashboards and reports
- Study and practice using Field Service Lightning
- Study and practice using Knowledge Management
- Study and practice using Salesforce Communities for Service
- Take practice exams to test your understanding and identify areas that you need to improve on
- Consider taking a course or attending a training session to ensure you have a comprehensive understanding of the material
With the above-mentioned tips and a consistent study routine, the candidate should be well-prepared to take and pass the Salesforce ADM-261 Service Cloud Administration (SU21) exam. Good luck!
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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