Pass the Salesforce ADM-261 Exam with Confidence
Ace the ADM-261 certification exam with our comprehensive ADM-261 Exam Questions and Answers. Our product is designed to give you the confidence and knowledge needed to pass the exam on your first try. With over 355 practice questions and detailed answers, you can assess your understanding of the exam material and identify areas where you need improvement. Our product also includes explanations for each answer, so you can understand the reasoning behind the correct choice. With our ADM-261 Exam Questions and Answers, you'll be well-prepared and ready to succeed on exam day.
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All of the 355 questions and answers in this ADM-261 exam are verified by a team of Salesforce training experts to assure accuracy and quality. For this reason we guarantee your success in passing your ADM-261 exam.
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Salesforce ADM-261 Service Cloud Administration Exam Preparation Guide
Exam Objectives:
- Understand the Service Cloud components and their use cases
- Setup and manage Case Management, including Case Escalation and Management Rules
- Setup and manage Entitlements and Contracts
- Manage the Service Cloud Console, including customizing console apps and components
- Understand and use Omnichannel Routing and Management
- Understand and use Workflow Automation, including macros and service levels
- Understand and use Service Analytics, including dashboards and reports
- Understand and use Field Service Lightning
- Understand and use Knowledge Management
- Understand and use Salesforce Communities for Service
Exam Details:
- Cost: The cost of the ADM-261 exam is 200 USD
- Passing Mark: The passing mark for the ADM-261 exam is 65%
- Time: The ADM-261 exam is 90 minutes long
- Delivery Method: The ADM-261 exam is a proctored, online exam delivered through Webassessor
- Format: The ADM-261 exam consists of multiple choice and multiple select questions
Study Tips:
- Familiarize yourself with the exam objectives listed above and make sure you understand each one thoroughly
- Study the Service Cloud components and their use cases in-depth
- Practice setting up and managing case management, including case escalation and management rules
- Practice setting up and managing entitlements and contracts
- Familiarize yourself with the Service Cloud Console, including customizing console apps and components
- Study and practice using Omnichannel Routing and Management
- Study and practice using Workflow Automation, including macros and service levels
- Study and practice using Service Analytics, including dashboards and reports
- Study and practice using Field Service Lightning
- Study and practice using Knowledge Management
- Study and practice using Salesforce Communities for Service
- Take practice exams to test your understanding and identify areas that you need to improve on
- Consider taking a course or attending a training session to ensure you have a comprehensive understanding of the material
With the above-mentioned tips and a consistent study routine, the candidate should be well-prepared to take and pass the Salesforce ADM-261 Service Cloud Administration (SU21) exam. Good luck!
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Our study package and exam questions aren’t meant to replace every resource out there—but it is crafted to be your most reliable companion on the road to exam success. With powerful, easy-to-use tools designed to keep you focused, motivated, and actually learning, we’re here to make sure your study time truly pays off.
And here’s our promise to you: If you don’t pass your upcoming exam using our prep package, we’ll give you credit towards an other free exam of your choice plus an extra month of full access to your study materials.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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