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ITIL-SOA (ITIL Service Offerings and Agreements) exam is designed for professionals who want to understand the processes, roles, and functions involved in the Service Offerings and Agreements phase of the ITIL Service Lifecycle. The ITIL-SOA exam is a part of the ITIL Intermediate level certification.
Exam Objectives:
- Understanding the Service Management Lifecycle in the context of Service Offerings and Agreements
- Understanding the Service Portfolio Management process and the activities involved in it
- Understanding the Service Catalog Management process and the activities involved in it
- Understanding the Service Level Management process and the activities involved in it
- Understanding the Demand Management process and the activities involved in it
- Understanding the Supplier Management process and the activities involved in it
- Understanding the Financial Management for IT Services process and the activities involved in it
- Understanding the Business Relationship Management process and the activities involved in it
- Understanding the Operational activities of Service Offerings and Agreements
- Understanding the technology and implementation considerations involved in Service Offerings and Agreements
The ITIL-SOA exam is suitable for IT professionals, business managers, and business process owners. The prerequisites for taking the ITIL-SOA exam are:
- ITIL Foundation Certification in IT Service Management (v3 or newer)
- ITIL 4 Foundation Certification
Candidates should also have at least 2 years of relevant work experience in the IT service management field.
Related Books:
- ITIL Service Offerings and Agreements - A Practitioner's Guide by Karen Ferris and itSMF International
- ITIL Lifecycle Suite, 2011 Edition
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- IT Service Management: A Guide for ITIL Foundation Exam Candidates by Ernest Brewster, Richard Griffiths, and Aidan Lawes
Exam Details:
- The cost of the ITIL-SOA exam varies by country, but it typically ranges from $300 to $500.
- The passing mark for the ITIL-SOA exam is 70% or 28 out of 40.
- The exam duration is 90 minutes.
- The ITIL-SOA exam is delivered in a proctored online format.
- The exam consists of 40 multiple-choice questions.
Passing the ITIL-SOA exam requires a thorough understanding of the Service Offerings and Agreements processes and activities, as well as their implementation considerations. Candidates can prepare for the exam by taking an accredited ITIL-SOA training course, reading the recommended books, and practicing with sample exam questions. It is also important to have practical experience in implementing IT service management processes.
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