ITIL Service Capability Operational Support and Analysis Exam

 ITILSC-OSA Practice Exam
ITILSC-OSA Training Course
Study Guide (PDF): 26
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Last Updated: 19-Jul-2024
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Interactive ITILSC-OSA Exam Simulation Software Included

ITIL Service Capability Operational Support and Analysis Exam Study Package

All ITIL Service Capability Operational Support and Analysis Exam certification learning material, study guide, training courses are created by a team of ITIL® training experts. The Study Course and .EXM training software files contain relevant ITIL Service Capability Operational Support and Analysis Exam practice content, labs, practice questions and answers. This ITILSC-OSA exam guide and training courses help you study and pass your exam effortlessly!

The ITILSC-OSA Exam Prep Features:

  • Contains the most relevant and up to date ITILSC-OSA study material covering all exam topics on the latest ITILSC-OSA certification.
  • A 90+% historical success rate, giving you confidence in your ITILSC-OSA exam preparation.
  • Includes a FREE ITILSC-OSA Mock exam software for added practice.
  • Free updates for 60 days, ensuring you have the latest ITILSC-OSA study content.
  • Instant access to download the study material, no waiting required.
  • Unlimited download access from any device, making studying convenient and easy.
  • Secure and real-time processing of payments through a 256-bit SSL system.
  • A responsive technical support team to provide you support 24/7.

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Preparing and Passing the ITIL® ITILSC-OSA Exam

As a student looking to enhance your knowledge and skills in the IT service management field, taking the ITIL® ITILSC-OSA (ITIL Service Capability - Operational Support and Analysis) exam is a crucial step towards achieving your goals. This article will guide you through the process of preparing for and successfully passing the exam, equipping you with the necessary knowledge and strategies to excel.

Understanding the ITILSC-OSA Exam

The ITILSC-OSA exam is designed to assess your understanding and application of the ITIL practices and principles related to operational support and analysis. It focuses on the operational activities and functions necessary to deliver and support IT services effectively. Passing this exam demonstrates your competence in managing and optimizing IT service operations.

Exam Details

Before diving into the preparation, let's take a closer look at the key details of the ITILSC-OSA exam:

  • Exam Format: The exam consists of multiple-choice questions.
  • Duration: You have 90 minutes to complete the exam.
  • Passing Score: The passing score is 70%, which means you need to correctly answer at least 28 out of the 40 questions.
  • Prerequisites: It is recommended, but not mandatory, to have foundational knowledge of IT service management and familiarity with the ITIL framework.

Exam Preparation Tips

Now that you have a clear understanding of the exam, let's explore some actionable tips to help you prepare effectively:

  1. Study the Official ITIL Publications: The ITIL framework is extensively covered in the official ITIL publications, including the ITIL Service Operation and ITIL Continual Service Improvement books. Ensure you thoroughly read and understand these materials to grasp the key concepts and practices.
  2. Enroll in an Accredited Training Course: Consider joining an accredited training course offered by authorized ITIL training providers. These courses provide comprehensive guidance, hands-on exercises, and real-world scenarios to enhance your understanding of ITILSC-OSA concepts.
  3. Practice with Sample Exams: Familiarize yourself with the exam format and question style by practicing with sample exams. The ITIL® official website offers sample papers that mimic the actual exam, helping you assess your knowledge and identify areas for improvement.
  4. Join Study Groups or Forums: Engage with fellow students or professionals studying for the ITILSC-OSA exam by joining study groups or online forums. Collaborating with others can provide valuable insights, clarify doubts, and facilitate a deeper understanding of the subject matter.
  5. Create a Study Plan: Develop a structured study plan that allocates sufficient time for each topic. Break down the syllabus into manageable sections and set realistic goals to ensure comprehensive coverage of the material.
  6. Review and Reinforce: Regularly review the topics you've studied to reinforce your understanding. Make use of revision notes, mind maps, flashcards, or other learning aids to help retain important information.
  7. Simulate Real-World Scenarios: ITILSC-OSA focuses on practical application. Familiarize yourself with real-world scenarios and practice solving operational support and analysis problems. This will enable you to apply your knowledge effectively during the exam.
  8. Stay Updated: Keep yourself up-to-date with the latest developments and updates in the IT service management field. Follow reputable ITIL blogs, websites, and subscribe to relevant newsletters to stay informed.

Exam Day Strategies

On the day of the exam, it's essential to adopt strategies that will optimize your performance and help you succeed:

  • Read the Questions Carefully: Take your time to understand each question before selecting your answer. Pay attention to keywords, such as "not," "except," or "most likely," which can significantly impact the correct choice.
  • Manage Your Time: Allocate time to each question based on its complexity. If you encounter a challenging question, flag it and move on to easier ones. Once you've answered all the easier questions, return to the flagged ones with the remaining time.
  • Eliminate Obviously Wrong Answers: In multiple-choice questions, try to eliminate any options that are clearly incorrect. This improves your chances of selecting the correct answer even if you're uncertain.
  • Review Your Answers: If time permits, review your answers before submitting the exam. Look for any errors or areas where you might have misinterpreted the question.


Passing the ITIL® ITILSC-OSA exam requires thorough preparation, a solid understanding of ITIL practices, and strategic exam-taking skills. By following the tips provided in this article and dedicating sufficient time and effort to your studies, you can increase your chances of achieving success and obtaining your ITILSC-OSA certification. Best of luck on your journey towards becoming an IT service management expert!


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Good material. I found it very accurate and to-the-point. I just studied from this study package and sat for my exam. Passed on first try.



The study guide has covers all the current exam topics. I sat for my test on Friday and passed with 81%.



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