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Exam Details:
The IBM C9560-656 exam, also known as IBM SmartCloud Control Desk V7.5 Service Request Management Implementation, is a certification exam offered by IBM. This exam is designed for professionals who are interested in demonstrating their skills in implementing and managing Service Request Management processes using IBM SmartCloud Control Desk V7.5. The exam is computer-based and consists of 69 questions, which must be completed within 105 minutes. The exam is delivered in English, and the cost of the exam may vary depending on the location and currency. The passing score for this exam is 70%, and candidates will receive their results immediately after completing the exam.
Exam Objectives:
The IBM C9560-656 exam covers a wide range of topics related to Service Request Management processes using IBM SmartCloud Control Desk V7.5. The exam objectives include:
- Understanding Service Request Management processes
- Understanding IBM SmartCloud Control Desk V7.5 architecture
- Understanding Service Request Management data model and customization options
- Understanding Service Request Management workflows and automation
- Understanding Service Request Management security and access control
- Understanding Service Request Management reporting and analytics
Related Books:
Candidates who are interested in preparing for the IBM C9560-656 exam may find the following books helpful:
- "IBM SmartCloud Control Desk V7.5 Fundamentals" by IBM Redbooks
- "IBM SmartCloud Control Desk V7.5 Configuration Essentials" by Yashodhar Kulkarni
- "IBM SmartCloud Control Desk V7.5 Service Request Management" by Tivoli Software
These books cover a wide range of topics related to IBM SmartCloud Control Desk V7.5 and Service Request Management processes, including architecture, customization, workflows, reporting, and more. Candidates are encouraged to read these books thoroughly and practice the examples provided to gain a better understanding of the exam objectives.
In addition to these books, candidates may also find IBM's official website and online resources helpful for preparing for the exam. IBM offers a variety of training courses and certification paths for professionals interested in IBM SmartCloud Control Desk V7.5 and Service Request Management processes.
Candidates who are interested in taking the IBM C9560-656 exam are encouraged to review the exam objectives thoroughly and prepare accordingly. By studying the exam objectives, reading related books, and practicing with online resources, candidates can increase their chances of passing the exam and demonstrating their skills in implementing and managing Service Request Management processes using IBM SmartCloud Control Desk V7.5.
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