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The first thing to understand is that passing the C9560-652 IBM SmartCloud Control Desk V7.5 Fundamentals exam requires a solid understanding of several key topics. The exam is designed to test a candidate's knowledge of the fundamental concepts of the SmartCloud Control Desk application and how it can be used to manage IT service requests, incidents, and problems. To pass the exam, candidates need to demonstrate their ability to configure and use SmartCloud Control Desk to meet the requirements of an organization.
Exam Objectives:
- Explain the SmartCloud Control Desk architecture
- Describe the different functions of SmartCloud Control Desk
- Configure SmartCloud Control Desk to manage service requests, incidents, and problems
- Customize the SmartCloud Control Desk user interface
- Create and manage service level agreements and service targets
- Explain how SmartCloud Control Desk integrates with other IBM products
- Describe the SmartCloud Control Desk reporting capabilities
The C9560-652 exam consists of 62 questions and candidates have 90 minutes to complete the exam. The passing score for the exam is 66%. The exam is delivered in a proctored environment and can be taken at an IBM testing center or through Pearson VUE. The cost of the exam varies by location and currency, but candidates can expect to pay around $200 USD.
Related Books:
- SmartCloud Control Desk 7.5 User Guide
- SmartCloud Control Desk 7.5 Administration Guide
- ITIL Fundamentals with SmartCloud Control Desk 7.5
- SmartCloud Control Desk 7.5 Troubleshooting Guide
It is recommended that candidates prepare for the exam by studying the related books and taking advantage of other IBM training resources, such as online courses and practice exams. Hands-on experience with SmartCloud Control Desk is also important, as the exam will test a candidate's ability to apply their knowledge in a practical setting. By preparing thoroughly and understanding the exam objectives, candidates can give themselves the best chance of passing the C9560-652 IBM SmartCloud Control Desk V7.5 Fundamentals exam and demonstrating their expertise in this powerful IT service management tool.
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