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Exam Objectives:
The IBM C9560-023 IBM Tivoli Support Provider Tools and Processes exam measures the candidate's knowledge and understanding of IBM Tivoli Support Provider (TSP) tools and processes. The exam focuses on the following objectives:
- Understanding of IBM Tivoli support provider tools and processes
- Ability to use IBM Tivoli support provider tools and processes to troubleshoot issues
- Knowledge of how to escalate issues to IBM support and follow up with them
Exam Details:
The IBM C9560-023 exam consists of 48 questions and has a time limit of 90 minutes. The exam is delivered through Pearson VUE and can be taken at any Pearson VUE testing center or remotely. The cost of the exam varies depending on the country in which it is taken. The passing score for the exam is 62%, and candidates will receive their exam results immediately upon completion of the exam.
Related Books:
IBM provides a range of study materials and resources to help candidates prepare for the C9560-023 exam. Some of the recommended books include:
- IBM Tivoli Support Provider Tools and Processes: Student Notebook
- IBM Tivoli Support Provider Tools and Processes: Student Exercises
- IBM Tivoli Support Provider Tools and Processes: Student Guide
- IBM Tivoli Support Provider Tools and Processes: Instructor Guide
These resources can be accessed through the IBM Tivoli Education website.
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