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Exam Objectives:
The HDI QQ0-401 SDI-Service Desk Foundation Qualification exam measures an individual's understanding of the key concepts and principles related to the IT Service Desk function. The exam covers the following objectives:
- Understanding the role of the Service Desk in IT service management
- Understanding the key processes and procedures related to the Service Desk function
- Knowledge of IT service management terminology
- Ability to identify and prioritize incidents, problems, and changes
- Ability to communicate effectively with end-users and technical staff
- Understanding the importance of customer service in the Service Desk function
- Knowledge of the tools and technologies used in the Service Desk function
Candidates must demonstrate their understanding of each of these objectives to pass the QQ0-401 exam.
Exam Details:
The HDI QQ0-401 SDI-Service Desk Foundation Qualification exam is a multiple-choice exam that consists of 60 questions. The exam is timed and candidates have 75 minutes to complete it. The passing score for the exam is 65% or higher. The cost of the exam varies depending on the location, but it is typically around $200. The exam is delivered in a proctored environment, either in-person or online. The format of the exam is computer-based and candidates will receive their results immediately after completing the exam.
Who Should Take the Exam?
The HDI QQ0-401 SDI-Service Desk Foundation Qualification exam is designed for individuals who work in or aspire to work in the IT Service Desk function. This includes Service Desk analysts, technicians, managers, and supervisors. The exam is also suitable for IT professionals who want to gain a basic understanding of IT service management and the Service Desk function.
Related Books:
There are several books that can help a candidate prepare for the HDI QQ0-401 SDI-Service Desk Foundation Qualification exam:
- Foundations of IT Service Management: Based on ITIL by Jan Van Bon
- Service Desk and Incident Manager: Careers in IT Service Management by Peter Wheatcroft
- Service Desk 100 Success Secrets: The Missing ITIL, Help Desk Software, Problem Resolution, Training and Support Introduction Guide by Gerard Blokdijk
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
Candidates should also review the HDI QQ0-401 SDI-Service Desk Foundation Qualification exam objectives and study materials provided by HDI.
In summary, passing the HDI QQ0-401 SDI-Service Desk Foundation Qualification exam requires a solid understanding of the key concepts and principles related to the Service Desk function, as well as the ability to apply this knowledge to real-world scenarios. Candidates should study the exam objectives and related materials provided by HDI, as well as review relevant books and resources. With the right preparation and dedication, candidates can successfully pass the QQ0-401 exam and advance their careers in IT service management.
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