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Exam Objectives:
The HDI QQ0-300 Help Desk Manager certification exam measures the knowledge and skills required to manage a Help Desk, including topics such as team management, strategic alignment, service level agreements, processes, and procedures. The exam objectives include:
- Leadership and Management
- Service Level Management
- IT Service Management Foundation
- Business Alignment
- Process Improvement
- People Management
- Quality Assurance
- Training and Coaching
- Metrics and Reporting
Exam Details:
The HDI QQ0-300 Help Desk Manager certification exam is a computer-based test consisting of 65 multiple-choice questions. The exam must be completed within 105 minutes. The passing score is 80% or higher. The exam can be taken at a Pearson VUE testing center or as an online proctored exam. The cost of the exam varies depending on the country in which it is taken.
Who Should Take the Exam?
The HDI QQ0-300 Help Desk Manager certification exam is intended for individuals who manage or supervise a Help Desk, as well as those who aspire to such a position. The exam is also suitable for professionals who are responsible for designing, implementing, or managing a Help Desk support system within an organization.
Exam Structure:
The HDI QQ0-300 Help Desk Manager certification exam consists of 65 multiple-choice questions. The exam covers a range of topics related to managing a Help Desk, including leadership and management, service level management, IT service management foundation, business alignment, process improvement, people management, quality assurance, training and coaching, and metrics and reporting.
Related Books:
There are several books that can help candidates prepare for the HDI QQ0-300 Help Desk Manager certification exam:
- The HDI Certification Guide: A Handbook for Help Desk and Service Desk Managers by HDI
- The Help Desk Manager's Crash Course: How to Keep Your Help Desk Job If You Can't Keep Your Cool by Thomas A. Limoncelli
- The Art of Service Desk Leadership: Breaking Down Barriers and Delivering World-Class IT Support by Michael Hanson
- The Help Desk Toolkit: Managing the Help Desk Efficiently and Effectively by Angela Steel
To pass the HDI QQ0-300 Help Desk Manager certification exam, candidates should study these topics in depth and review practice questions and sample exams. Candidates may also benefit from attending HDI training courses or workshops to gain a deeper understanding of the material covered on the exam.
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