Pass the HDI HD0-400 Exam with Confidence
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Exam Objectives:
The HDI HD0-400 exam, also known as HDI: Qualified Customer Support Specialist certification exam, is designed to test the knowledge and skills of candidates related to the core concepts of customer support. The exam objectives are:
- Understanding the basics of customer service and its importance in today's business environment
- Understanding the role of customer support specialist in delivering high-quality service
- Ability to communicate effectively with customers through various channels
- Ability to handle difficult customers and resolve their issues in a professional manner
- Knowledge of different customer support tools and technologies
- Understanding of service level agreements (SLAs) and their importance in customer support
- Knowledge of key performance indicators (KPIs) used in customer support
Exam Details:
The HDI HD0-400 exam is a proctored exam that can be taken at a Pearson VUE testing center or online through the Pearson VUE OnVUE platform. The exam consists of 65 multiple-choice questions, and candidates have 75 minutes to complete it. The passing score for the exam is 70%. The cost of the exam is $195 USD, and it is available in English language only.
Who Should Take the Exam?
The HDI HD0-400 exam is designed for professionals who are interested in pursuing a career in customer support or want to improve their existing knowledge and skills in this field. The exam is suitable for customer support specialists, help desk professionals, technical support specialists, and other related roles.
Exam Structure:
The HDI HD0-400 exam consists of 65 multiple-choice questions, and candidates have 75 minutes to complete it. The exam covers a range of topics related to customer support, including customer service basics, communication skills, handling difficult customers, support tools and technologies, service level agreements, and key performance indicators. The exam is designed to test the knowledge and skills of candidates at an intermediate level, and it requires a thorough understanding of the core concepts of customer support.
Related Books:
There are several books available that can help candidates prepare for the HDI HD0-400 exam. Some of the most popular books include:
- HDI Support Center Analyst Certification Study Guide by HDI
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- Help Desk Practitioner's Handbook by Barbara Czegel
- Customer Service Training 101 by Renee Evenson
These books cover a range of topics related to customer support and can provide candidates with a solid understanding of the core concepts tested in the HDI HD0-400 exam. Additionally, candidates can also take advantage of online resources, practice tests, and training courses to prepare for the exam.
In conclusion, the HDI HD0-400 exam is an intermediate-level certification exam designed to test the knowledge and skills of candidates related to customer support. The exam covers a range of topicsrelated to customer service basics, communication skills, handling difficult customers, support tools and technologies, service level agreements, and key performance indicators. To pass the exam, candidates need to have a thorough understanding of these concepts and be able to apply them in real-world scenarios. By utilizing study materials such as books, online resources, and training courses, candidates can prepare themselves for the exam and increase their chances of success.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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