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Exam Objectives:
The HDI HD0-300 exam is designed to test the knowledge and skills of candidates who wish to become HDI Help Desk Managers. The exam is divided into the following sections:
- Service Management
- Operations Management
- Staff Management
- Business Management
Each section covers a range of topics that are relevant to the role of a Help Desk Manager. The exam is designed to test the ability of candidates to manage a help desk team, implement service level agreements, monitor and report on operational performance, manage staff performance, and contribute to the overall success of the organization.
Exam Details:
- Cost: The cost of the HDI HD0-300 exam varies depending on the location and delivery method. Typically, the cost ranges from $200 to $350.
- Passing Mark: The passing mark for the HDI HD0-300 exam is 80%.
- Time: Candidates have 2 hours to complete the exam.
- Delivery Method: The exam can be taken online or in-person at an authorized testing center.
- Format: The exam consists of 65 multiple choice questions.
Who should take the exam?
The HDI HD0-300 exam is designed for individuals who have experience managing a help desk team or wish to pursue a career in help desk management. This exam is suitable for individuals who want to demonstrate their knowledge and skills in help desk management and wish to obtain HDI Help Desk Manager certification.
Exam Structure:
The HDI HD0-300 exam consists of 65 multiple choice questions. Candidates have 2 hours to complete the exam. The exam is divided into four sections, and each section covers a range of topics relevant to help desk management:
- Service Management (26% of exam)
- Operations Management (33% of exam)
- Staff Management (26% of exam)
- Business Management (15% of exam)
The exam is designed to test the ability of candidates to manage a help desk team, implement service level agreements, monitor and report on operational performance, manage staff performance, and contribute to the overall success of the organization.
Related Books:
There are several books that can help candidates prepare for the HDI HD0-300 exam:
- The HDI Handbook: Help Desk Best Practices and Strategies by Ron Muns
- Help Desk Manager - Complete Certification Kit: Develop the Skills Required to Manage a High-performing Help Desk, its Team, Balance Workloads and Improve Efficiency by Ivanka Menken and Gerard Blokdijk
- Service Desk Manager's Crash Course: A Crash Course in the Day-to-day Issues of IT Service Management and Support by Don R. Crawley
- ITIL Foundation Essentials: The Exam Facts You Need by ClaireTo pass the HDI HD0-300 exam, candidates should focus on studying the topics covered in the exam objectives, reviewing relevant books, and taking practice exams. Candidates should also have experience managing a help desk team and be familiar with the best practices for managing IT service delivery. By preparing thoroughly and taking the time to study and practice, candidates can increase their chances of passing the HDI HD0-300 exam and obtaining HDI Help Desk Manager certification.
Related Books (continued):
Other books that can be helpful include:
- The Help Desk Toolkit: User Support for IT Professionals by Barbara Czegel
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- The Lean IT Field Guide: A Roadmap for Your Transformation by Michael A. Orzen and Thomas A. Paider
- The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win by Gene Kim, Kevin Behr, and George Spafford
These books cover a range of topics related to help desk management, including IT service management, ITIL best practices, lean management, and DevOps.
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You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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