Pass the HDI HD0-200 Exam with Confidence
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Exam Objectives:
The HDI HD0-200 exam is designed to test the knowledge and skills of candidates in the following areas:
- Help Desk Processes and Procedures
- Communication Skills
- Problem-Solving and Troubleshooting Skills
- Help Desk Tools and Technologies
- Customer Service
- Quality Assurance
- Professional Development
Exam Details:
The HDI HD0-200 exam is a computer-based exam that can be taken at a Pearson VUE testing center. The exam consists of 65 multiple-choice questions and has a time limit of 105 minutes. The passing score for the exam is 80%, and the cost of the exam may vary by location. The exam is available in English.
Who Should Take the Exam?
The HDI HD0-200 exam is intended for experienced help desk professionals who want to advance their career and demonstrate their expertise in the help desk field. Candidates who pass the exam will be awarded the HDI Qualified Help Desk Senior Analyst certification.
Exam Structure:
The HDI HD0-200 exam is divided into seven domains, each of which covers a specific area of knowledge and skill in the help desk field. The following is a breakdown of the domains and the percentage of questions that each domain covers:
- Help Desk Processes and Procedures (19%)
- Communication Skills (18%)
- Problem-Solving and Troubleshooting Skills (16%)
- Help Desk Tools and Technologies (15%)
- Customer Service (13%)
- Quality Assurance (9%)
- Professional Development (10%)
Related Books:
There are several books that can help candidates prepare for the HDI HD0-200 exam. Some of these books include:
- "The HDI Handbook: Help Desk Best Practices and Emerging Trends" by Matt Hayden and the Help Desk Institute
- "Help Desk Practitioner's Handbook" by Barbara Czegel
- "ITIL Foundation Exam Study Guide" by Liz Gallacher and Helen Morris
- "The HDI Support Center Manager" by Donna Knapp
- "The HDI Desktop Support Technician" by Darril Gibson
These books cover a range of topics related to the help desk field, including best practices, communication skills, problem-solving techniques, customer service strategies, and quality assurance principles. Candidates can use these resources to reinforce their knowledge of the exam topics and prepare for the HDI HD0-200 exam.
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