Pass the HDI HD0-100 Exam with Confidence
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Exam Objectives:
The HDI HD0-100 Help Desk Analyst exam is designed to test a candidate's knowledge and skills in various areas related to help desk support. The exam objectives include:
- Understanding of customer service principles and practices
- Knowledge of basic IT concepts and terminology
- Understanding of incident management processes
- Ability to communicate effectively with customers and other IT professionals
- Knowledge of problem-solving techniques
- Ability to document and prioritize incidents and problems
- Knowledge of ITIL concepts and best practices
The exam consists of 65 multiple-choice questions and has a time limit of 75 minutes. The passing score is 80%, which means that candidates must answer at least 52 questions correctly to pass the exam. The exam is administered by Pearson VUE, and the cost is $199 USD.
Exam Details:
- Delivery Method: Computer-based test (CBT)
- Format: Multiple-choice
- Number of Questions: 65
- Time Limit: 75 minutes
- Passing Score: 80%
- Cost: $199 USD
The HDI HD0-100 Help Desk Analyst exam is intended for professionals who provide technical support to end-users or customers. It is suitable for individuals who are new to the help desk profession or those who want to enhance their skills and knowledge in this area. The exam is also suitable for IT professionals who want to validate their knowledge of ITIL best practices.
Related Books:
There are many books available that can help candidates prepare for the HDI HD0-100 Help Desk Analyst exam. Some of the most popular books include:
- The HDI Certification Guide: A Complete Guide to HDI Certification and Beyond by HDI
- The Help Desk Toolkit: User Support for IT Professionals by Barbara Czegel
- IT Service Management: A Guide for ITIL Foundation Exam Candidates by Ernest Brewster, Richard Griffiths, and Aidan Lawes
- ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris
- The Art of Service: A Guide to Service Desk Concepts, Third Edition by Roberta Bragg and Karen Ferris
These books cover various topics related to help desk support and provide valuable insights and tips on how to pass the HDI HD0-100 Help Desk Analyst exam. Candidates can use these books to supplement their knowledge and skills and improve their chances of passing the exam.
In conclusion, passing the HDI HD0-100 Help Desk Analyst exam requires a solid understanding of customer service principles, basic IT concepts and terminology, incident management processes, communication skills, problem-solving techniques, documentation and prioritization skills, and ITIL best practices. Candidates can use various study resources, including books, online courses, and practice exams, to prepare for the exam and increase their chances of success.
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