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Exam Objectives:
The Genesys Cloud Certified Professional - Contact Center Admin exam covers the following topics:
- System Architecture and Deployment
- Routing
- Queues and Routing Points
- IVR and Scripts
- Channels and Media Types
- Users and Permissions
- Analytics and Reporting
- Configuration Management
Exam Details:
The Genesys Cloud Certified Professional - Contact Center Admin exam is a certification exam that validates your knowledge and skills in Genesys Cloud's contact center administration. The exam is delivered online and consists of 65 multiple-choice questions that you need to answer within 90 minutes. The passing score for the exam is 70%. The exam fee is $200, and you can register for the exam through the Genesys website. The exam is available in English, Spanish, and Portuguese.
Who should take the exam?
The Genesys Cloud Certified Professional - Contact Center Admin exam is designed for contact center administrators who want to demonstrate their expertise in using Genesys Cloud. This certification exam is ideal for individuals who are responsible for configuring and managing Genesys Cloud's contact center features, including routing, IVR, queues, and analytics.
Related Books:
To prepare for the Genesys Cloud Certified Professional - Contact Center Admin exam, you can use the following books:
- "Genesys Cloud Administrator's Guide" by Genesys (ISBN: 978-1989457259)
- "Genesys Cloud Contact Center Administration" by David Arnowitz (ISBN: 978-1484266486)
- "Genesys Cloud CX Contact Center Administrator: Study Guide" by Martin McCann (ISBN: 979-8570395343)
These books cover the topics included in the exam, providing you with in-depth knowledge of Genesys Cloud's contact center administration. They include best practices, practical examples, and exercises to reinforce your learning.
In summary, the Genesys Cloud Certified Professional - Contact Center Admin exam is a certification exam that validates your knowledge and skills in Genesys Cloud's contact center administration. To pass the exam, you need to have a deep understanding of the system architecture, routing, queues, IVR, channels, users, permissions, analytics, and configuration management. You can use the recommended books to prepare for the exam, and you need to answer 65 multiple-choice questions within 90 minutes, with a passing score of 70%.
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