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Genesys Cloud CX (GCP-GCX) is a consolidated certification exam that tests an individual’s knowledge of the Genesys Cloud CX platform. This exam is intended for individuals who want to demonstrate their expertise in using and configuring the Genesys Cloud CX solution. This certification is highly valued in the industry and provides a competitive edge to those who are certified. Passing this exam indicates that you have a solid understanding of the features and functionalities of the Genesys Cloud CX platform.
Exam Objectives:
The GCP-GCX exam covers the following topics:
- Genesys Cloud CX platform architecture and components
- Genesys Cloud CX user interface and navigation
- Basic and advanced configuration of Genesys Cloud CX
- Integrations with other systems and platforms
- Genesys Cloud CX reporting and analytics
- Genesys Cloud CX management and administration
The exam consists of multiple choice questions that test your knowledge of these topics. The questions are designed to be challenging, and they require a deep understanding of the Genesys Cloud CX platform. To pass the exam, you need to demonstrate a thorough understanding of the platform and its capabilities.
Exam Details:
The Genesys GCP-GCX exam is delivered online through the Pearson VUE testing platform. The exam consists of 60 multiple choice questions, and you will have 90 minutes to complete the exam. The passing score for the exam is 70%. The cost of the exam is $300 USD per attempt. You can schedule your exam through the Pearson VUE website.
The GCP-GCX exam is designed for individuals who have experience with the Genesys Cloud CX platform. The ideal candidate for this exam is someone who has worked with the platform for at least 6 months and has a strong understanding of its features and functionalities.
To take the GCP-GCX exam, you must have a valid Genesys Cloud CX Certified Associate (GCP-GCC) certification. The GCP-GCC certification validates your basic understanding of the Genesys Cloud CX platform and its components. Once you have obtained your GCP-GCC certification, you are eligible to take the GCP-GCX exam.
Related Books:
Here are some books that can help you prepare for the GCP-GCX exam:
- Genesys Cloud CX: Administrators Guide
- Genesys Cloud CX: Developers Guide
- Genesys Cloud CX: Reporting and Analytics Guide
- Genesys Cloud CX: API Reference
These books provide a comprehensive overview of the Genesys Cloud CX platform and its capabilities. They cover topics such as platform architecture, user interface, configuration, integrations, reporting, and administration. Studying these books can help you prepare for the exam and increase your chances of passing.
In conclusion, passing the Genesys GCP-GCX exam is a significant accomplishment that demonstrates your expertise in using and configuring the Genesys Cloud CX platform. The exam tests your knowledge of platform architecture, configuration, integration, reporting, and administration. To pass the exam, you need to have a deep understanding of these topics and be able to apply your knowledge to real-world scenarios. By preparing thoroughly and studying the recommended books, you can increase your chances of passing the exam and obtaining this valuable certification. Good luck!
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