Exam Objectives:
The MOFF-EN exam, also known as the Microsoft Operations Framework Foundation exam, is designed to test the candidate's knowledge and understanding of the Microsoft Operations Framework (MOF). The exam tests the candidates' understanding of the key concepts, principles, and terminology of MOF and their ability to apply this knowledge in real-world scenarios. The exam is targeted towards IT professionals who are interested in implementing and managing IT services using MOF.
The exam covers the following topics:
- Understanding the key concepts, principles, and terminology of MOF
- Implementing and managing IT services using MOF
- MOF phases, processes, and lifecycle management
- MOF roles and responsibilities
- Service management functions
- Service management processes
- IT service management integration
Exam Details:
The MOFF-EN exam is a computer-based exam that consists of 40 multiple-choice questions. The exam has a duration of 60 minutes, and the passing score is 65%. The exam can be taken at any EXIN examination center or online via EXIN Anywhere. The cost of the exam varies depending on the location and delivery method, and candidates are advised to check with their local EXIN examination center for the exact cost. The exam is available in English.
Who Should Take the Exam?
The MOFF-EN exam is targeted towards IT professionals who are interested in implementing and managing IT services using MOF. The exam is suitable for IT service managers, IT operations managers, IT service desk managers, IT consultants, and other IT professionals who are involved in IT service management. The exam is also suitable for individuals who are interested in pursuing a career in IT service management.
Exam Structure:
The MOFF-EN exam consists of 40 multiple-choice questions, and the exam duration is 60 minutes. The exam tests the candidate's knowledge and understanding of the Microsoft Operations Framework (MOF) and their ability to apply this knowledge in real-world scenarios. The exam covers topics such as MOF phases, processes, and lifecycle management, roles and responsibilities, service management functions, service management processes, and IT service management integration.
Related Books:
There are several books available that can help a candidate pass their MOFF-EN exam. These books cover the key concepts, principles, and terminology of MOF and provide real-world examples and scenarios that can help candidates apply their knowledge in practice. Some of the recommended books for the MOFF-EN exam include:
- Microsoft Operations Framework (MOF) 4.0
- IT Service Management: An Introduction Based on ITIL®
- Foundations of IT Service Management Based on ITIL®
- Implementing Service Quality based on ISO/IEC 20000
These books provide comprehensive coverage of the MOF framework and IT service management best practices and can help candidates prepare for their MOFF-EN exam. In addition to these books, candidates are advised to review the official MOF documentation and attend MOF training courses to gain a better understanding of the framework and its implementation.