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Exam Objectives:
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (.EN) exam covers the following topics:
- Basic concepts and terminology of IT Service Management (ITSM)
- The principles of ISO/IEC 20000 and their application in ITSM
- The structure and content of ISO/IEC 20000-1 and ISO/IEC 20000-2
- The relationship between ISO/IEC 20000 and other frameworks and standards such as ITIL, COBIT, and CMMI
- The benefits of implementing ITSM based on ISO/IEC 20000
- The roles and responsibilities of the different stakeholders involved in ITSM
- The key processes of ITSM based on ISO/IEC 20000-1 such as service level management, incident management, problem management, and change management
- The requirements for measuring and reporting ITSM performance
Exam Details:
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (.EN) exam is a multiple-choice exam that consists of 40 questions. The exam duration is 60 minutes, and the passing score is 65%. The exam can be taken in a physical testing center or online through remote proctoring. The exam fee may vary depending on the country and the delivery method chosen.
Who Should Take the Exam?
The ITSM20F exam is suitable for individuals who are interested in understanding the basic concepts of IT Service Management based on ISO/IEC 20000. It is recommended for IT professionals who are working or planning to work in ITSM roles, such as service desk analysts, IT service delivery managers, service level managers, incident managers, problem managers, and change managers. It is also suitable for individuals who want to learn about the benefits of ITSM based on ISO/IEC 20000 and its relationship with other frameworks and standards.
Related Books:
There are several books that can help a candidate prepare for the ITSM20F exam. Here are some of the most recommended ones:
- ISO/IEC 20000: An Introduction to the Standard for IT Service Management by David Clifford and Ceri Thomas
- ISO/IEC 20000: A Pocket Guide by Mart Rovers
- Implementing Service Quality based on ISO/IEC 20000: A Management Guide by Michael Kunas
- IT Service Management based on ITIL® 2011 Edition by Van Haren Publishing
- COBIT 5: A Business Framework for the Governance and Management of Enterprise IT by ISACA
It is important to note that these books are not mandatory to pass the exam, but they can provide valuable insights and practical examples that can help a candidate better understand the concepts covered in the exam.
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