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How to pass the EXIN ITSM20F.EN IT Service Management Foundation based on ISO/IEC 20000 exam
The EXIN ITSM20F.EN exam is designed to test the foundational knowledge of IT Service Management based on ISO/IEC 20000. To pass the exam, candidates need to have a good understanding of the exam topics and objectives, as well as a clear idea of the exam process. Here are some tips on how to pass the ITSM20F.EN exam:
- Understand the exam topics and objectives
- Study and prepare thoroughly
- Practice with sample exam questions
- Manage your time effectively during the exam
- Stay calm and focused during the exam
Exam Details:
The EXIN ITSM20F.EN exam is a computer-based exam that can be taken at an EXIN exam center or online. The cost of the exam varies depending on the exam location and delivery method. The passing mark for the exam is 65%. Candidates have 60 minutes to complete the exam, and the exam format is multiple choice.
Exam Objectives:
The EXIN ITSM20F.EN exam covers the following topics:
- The basics of IT Service Management
- The ISO/IEC 20000 standard
- The service management system
- Service management processes
- Service management functions
- The service lifecycle
- Service management technology and architecture
- Service management implementation
Who should take the exam and what is the exam structure?
The EXIN ITSM20F.EN exam is intended for individuals who want to gain a foundational understanding of IT Service Management based on the ISO/IEC 20000 standard. The exam is structured to test candidates' knowledge of the exam topics and objectives through multiple-choice questions. The exam covers a range of topics, including the basics of IT Service Management, the ISO/IEC 20000 standard, and the service lifecycle.
Related Books:
Here are some books that can help candidates prepare for the ITSM20F.EN exam:
- "ISO/IEC 20000: An Introduction to the global standard for service management" by David Clifford
- "Foundations of IT Service Management Based on ITIL V3" by Jan Van Bon and Axelos
- "ITIL Foundation Exam Study Guide" by Liz Gallacher and Helen Morris
These books provide in-depth coverage of the exam topics and objectives, as well as sample exam questions and practice tests to help candidates prepare for the exam.
In summary, passing the EXIN ITSM20F.EN exam requires candidates to have a solid understanding of IT Service Management based on the ISO/IEC 20000 standard. Candidates should study and prepare thoroughly, practice with sample exam questions, manage their time effectively during the exam, and stay calm and focused. Candidates can also use related books to help them prepare for their exams.
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