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EXIN ISO20KF ISO/IEC 20000 Foundation Exam
The EXIN ISO20KF ISO/IEC 20000 Foundation exam is designed for individuals who want to demonstrate their knowledge and understanding of the ISO/IEC 20000 standard, which is the international standard for IT Service Management. Passing the exam indicates that a candidate has a good understanding of the concepts, principles, and terminology related to ISO/IEC 20000, as well as its benefits and key requirements.
Exam Objectives:
The exam covers the following topics:
- The basics of IT Service Management and the ITIL framework
- The key concepts, principles, and benefits of ISO/IEC 20000
- The ISO/IEC 20000 requirements for service management systems
- The ISO/IEC 20000 certification process
- The role of auditing in ISO/IEC 20000 certification
Exam Details:
The exam is delivered online and consists of 40 multiple-choice questions, which must be completed within 60 minutes. The passing score is 65% (26 out of 40). The exam fee varies depending on the region and can range from $150 to $250. Candidates can register for the exam through the EXIN website or through an accredited training provider.
Who Should Take the Exam?
The EXIN ISO20KF ISO/IEC 20000 Foundation exam is recommended for individuals who are involved in IT Service Management or who wish to improve their knowledge and skills in this area. This includes IT managers, IT professionals, and consultants. It is also suitable for individuals who are seeking to obtain ISO/IEC 20000 certification.
Related Books:
The following books are recommended for candidates who wish to prepare for the EXIN ISO20KF ISO/IEC 20000 Foundation exam:
- "ISO/IEC 20000: An Introduction to the Global Standard for Service Management" by John Sansbury
- "ISO/IEC 20000: A Pocket Guide" by Mart Rovers
- "Foundations of IT Service Management Based on ITIL" by Jan van Bon
In summary, passing the EXIN ISO20KF ISO/IEC 20000 Foundation exam requires a good understanding of the key concepts, principles, and requirements of ISO/IEC 20000, as well as its benefits and the certification process. Candidates can prepare for the exam by studying the recommended books and taking accredited training courses. With the right preparation, candidates can pass the exam and demonstrate their knowledge and understanding of IT Service Management and the ISO/IEC 20000 standard.
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