Pass the CA Technologies CAT-180 Exam with Confidence
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CA Technologies CAT-180 exam is designed for IT professionals who want to demonstrate their knowledge and skills in CA Service Desk Manager r12. The exam assesses the candidate's ability to perform tasks related to service desk implementation, configuration, and administration. Passing the CAT-180 exam demonstrates the candidate's proficiency in using CA Service Desk Manager r12 and proves that they can effectively manage IT service requests, incidents, and problems.
Exam Objectives:
The CAT-180 exam covers the following topics:
- CA Service Desk Manager Overview
- Installation and Configuration
- CA Service Desk Manager Architecture
- Role-Based Security
- CA Service Desk Manager User Interface
- Service Desk Management
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Knowledge Management
- Reporting
The exam consists of multiple-choice questions, and the passing score is 70%. The exam is available in English and Japanese languages. The total exam time is 90 minutes.
Exam Details:
The CAT-180 exam can be taken through a Prometric testing center or online via remote proctoring. The exam cost may vary depending on the region, but it is approximately $250. The exam can be scheduled through the CA Education Portal or the Prometric website.
Who should take the exam?
The CAT-180 exam is designed for IT professionals who want to demonstrate their expertise in CA Service Desk Manager r12. This exam is suitable for individuals who have experience in implementing, configuring, and administering CA Service Desk Manager r12. The exam is recommended for IT professionals who work with CA Service Desk Manager r12, including administrators, consultants, and support personnel.
Prerequisites and Qualifications:
There are no formal prerequisites to take the CAT-180 exam. However, CA Technologies recommends that candidates have at least six months of experience in using CA Service Desk Manager r12. It is also recommended that candidates complete the CA Service Desk Manager r12.x: Overview 100 course before taking the exam.
Related Books:
CA Technologies offers various study materials to help candidates prepare for the CAT-180 exam. Some of the recommended books are:
- CA Service Desk Manager r12.x: Administrator Course Book
- CA Service Desk Manager r12.x: Implementation Course Book
- CA Service Desk Manager r12.x: Advanced Analyst Course Book
- CA Service Desk Manager r12.x: Service Desk Manager Overview 100 Course Book
These books provide detailed information about the topics covered in the exam and can help candidates prepare for the exam. Additionally, CA Technologies offers online training courses, practice exams, and other resources to help candidates prepare for the CAT-180 exam.
In conclusion, passing the CAT-180 exam demonstrates the candidate's proficiency in using CA Service Desk Manager r12 and proves that they can effectively manage IT service requests, incidents, and problems. Candidates can use the recommended study materials and training courses to prepare for the exam and increase their chances of passing.
Pass the CAT-180 exam - Guaranteed!
Our study package and exam questions aren’t meant to replace every resource out there—but it is crafted to be your most reliable companion on the road to exam success. With powerful, easy-to-use tools designed to keep you focused, motivated, and actually learning, we’re here to make sure your study time truly pays off.
And here’s our promise to you: If you don’t pass your upcoming exam using our prep package, we’ll give you credit towards an other free exam of your choice plus an extra month of full access to your study materials.
No stress. No fine print. Just real support when it matters most.
You only need to send us a scanned copy of your test result, and we will process it accordingly. For further information please refer to our GUARANTEE policy here .
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