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Exam Details:
The Avaya 132-S-720.1 Specialist Call Center Implement and Support Elective Exam is a certification exam designed for professionals who want to showcase their knowledge in implementing and supporting call center solutions using Avaya technology. The exam costs $139 USD and is delivered through Pearson VUE. The passing mark is 68% and candidates are given 90 minutes to complete the exam. The exam format is multiple choice questions and there are 58 questions in total.
Exam Objectives:
- Explain the fundamentals of the Avaya Aura Contact Center architecture and deployment models
- Implement and configure basic Avaya Aura Contact Center components and functionalities
- Configure, manage, and troubleshoot Avaya Aura Contact Center applications and services
- Explain the integration of Avaya Aura Contact Center with other Avaya and third-party products
- Manage and troubleshoot Avaya Aura Contact Center using Avaya diagnostic tools
The exam objectives are subject to change without notice, so it is recommended that candidates check the official Avaya website for the most up-to-date information.
Who should take the exam?
The Avaya 132-S-720.1 exam is intended for professionals who have experience in implementing and supporting call center solutions using Avaya technology. This includes IT professionals, network engineers, and solution architects who work with Avaya Aura Contact Center.
Related Books:
- Avaya Aura Contact Center Implementation and Maintenance Guide
- Avaya Aura Contact Center Fundamentals: Implementation, Integration, and Maintenance
- Avaya Aura Contact Center Planning, Design, and Deployment
These books provide a comprehensive guide to implementing and maintaining Avaya Aura Contact Center solutions. They cover the architecture, deployment, integration, and maintenance of Avaya Aura Contact Center components and functionalities. These books are recommended for candidates who want to deepen their understanding of Avaya Aura Contact Center and prepare for the 132-S-720.1 exam.
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