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Exam Objectives:
The Avaya 132-S-720-1 Specialist Call Center Implement and Support Elective Exam is designed to test the knowledge and skills of individuals who work with Avaya Call Center technology. The exam measures the candidate's ability to implement and support Avaya Call Center solutions. The exam objectives are as follows:
- Call center architecture and design
- Implementation of Avaya Call Center solutions
- Configuration and troubleshooting of Avaya Call Center solutions
- Integration of Avaya Call Center solutions with other Avaya and non-Avaya technologies
- Application of best practices for Avaya Call Center solution deployment and support
The exam is designed to ensure that candidates possess the necessary skills and knowledge to successfully implement and support Avaya Call Center solutions.
Exam Details:
The Avaya 132-S-720-1 Specialist Call Center Implement and Support Elective Exam is a computer-based exam that is available through Pearson VUE. The cost of the exam is $125 USD. The passing score for the exam is 60%. The exam consists of 62 multiple-choice questions and the candidate will have 90 minutes to complete the exam.
The exam is delivered online and the format of the exam is multiple-choice questions. The exam is designed to test the candidate's knowledge and understanding of Avaya Call Center solutions and their ability to implement and support these solutions.
The exam is intended for individuals who work with Avaya Call Center technology, including system administrators, technical support personnel, and solution architects. The exam is also appropriate for individuals who are responsible for the deployment and management of Avaya Call Center solutions.
Related Books:
There are several books available that can help candidates prepare for the Avaya 132-S-720-1 Specialist Call Center Implement and Support Elective Exam. These books include:
- Avaya Certified Support Specialist Call Center - ACSS 132 Success Secrets: 132 Most Asked Questions on Avaya Certified Support Specialist Call Center - ACSS 132
- Avaya Call Center Solutions: IP Office, Avaya Aura, and Contact Center
- Avaya Certified Support Specialist - Avaya Aura Contact Center (ACSS) Secrets To Acing The Exam and Successful Finding And Landing Your Next Avaya Certified Support Specialist - Avaya Aura Contact Center (ACSS) Certified Job
- Avaya Call Management System (CMS) Administration
These books cover the topics that are included in the exam objectives and provide candidates with a comprehensive understanding of Avaya Call Center solutions. They also include practice questions and exam tips to help candidates prepare for the exam.
Overall, candidates who are interested in taking the Avaya 132-S-720-1 Specialist Call Center Implement and Support Elective Exam should have a solid understanding of Avaya Call Center solutions and their implementation and support. They should also have experience working with Avaya Call Center technology and be familiar with the best practices for deploying and managing these solutions.
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