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Exam Objectives:
The Apple Certified Support Professional (ACSP) certification is designed to verify a candidate's ability to support Apple technologies. The 9L0-402 exam covers the following topics:
- Installation and Configuration
- User Accounts
- File Systems and Storage
- Data Management
- Applications and Processes
- Networking
- Peripherals and Printing
- System Maintenance and Troubleshooting
The exam is intended for technicians who support macOS users, including help desk personnel, technical coordinators, and entry-level system administrators. Candidates should have a basic understanding of macOS and be familiar with its features and capabilities.
Exam Details:
The 9L0-402 exam is a computer-based test that is administered by Pearson VUE. The cost of the exam is $149, and candidates must achieve a passing score of 75% or higher to obtain certification. The exam consists of approximately 65 multiple-choice and interactive questions, and candidates have 90 minutes to complete it.
The exam is available in English, Japanese, Simplified Chinese, French, German, and Spanish. Candidates can take the exam at any Pearson VUE testing center or online through the Pearson OnVUE platform.
Related Books:
There are several books available that can help candidates prepare for the 9L0-402 exam:
- macOS Support Essentials 11: Supporting and Troubleshooting macOS Big Sur by Adam Karneboge and Arek Dreyer
- Apple Pro Training Series: macOS Support Essentials 10.15 by David Pogue and Adam Karneboge
- macOS Support Essentials 10.14: Supporting and Troubleshooting macOS Mojave by Arek Dreyer and Adam Karneboge
- Apple Training Series: macOS Support Essentials 10.13 by Kevin M. White and Gordon Davisson
These books cover the exam topics in detail and include practice exercises and review questions to help candidates prepare for the exam.
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