642-243 Exam Questions and Answers

642-243 Test Questions and Answers

Your ULTIMATE all-in-one 642-243 Study Guide!

Exam Format & Objectives

As a Cisco training expert, the following information will help the candidate prepare for the 642-243 Unified Contact Center Enterprise Support (UCCES) exam:


Exam Objectives:

  • Understand the architecture, components, and solutions of the Cisco Unified Contact Center Enterprise (UCCE) product suite
  • Identify the components and their functions in a UCCE solution
  • Configure and verify the basic setup of Cisco Unified Communications Manager (CUCM), Cisco IP Interactive Voice Response (IP IVR), and Cisco Unified Intelligent Contact Management (ICM)
  • Understand the functions and configuration of Cisco Agent Desktop (CAD), Cisco Finesse, and IPPA
  • Troubleshoot UCCE solutions and components
  • Understand the functions and deployment of Cisco Emergency Responder (CER), Cisco Unified Mobility, and Cisco Outbound Option (COO) in a UCCE solution
  • Understand the integration of UCCE with Cisco Unified Communications Manager, Cisco IM and Presence, and video solutions
  • Understand the functions and deployment of UCCE in a virtualized environment

The 642-243 exam covers the topics related to the support and maintenance of the Cisco Unified Contact Center Enterprise solutions. The candidates should have a basic understanding of the architecture and components of the UCCE product suite, as well as experience in configuring, verifying, and troubleshooting UCCE solutions and components.


Exam Details:

  • Cost: The cost of the 642-243 exam is $300 USD.
  • Passing Mark: The minimum passing mark for the exam is typically 700 out of 1000 points.
  • Time: The 642-243 exam lasts for 90 minutes.
  • Delivery Method: The exam is delivered through the Pearson VUE testing centers.
  • Format: The exam format is multiple-choice and simulation-based questions.

To prepare for the 642-243 exam, the candidate should have a strong understanding of the exam objectives and the topics covered. The candidate can take online courses, attend instructor-led classes, or read official study materials to gain the necessary knowledge. Practical experience and hands-on lab work is also highly recommended to reinforce the concepts and prepare the candidate for the simulation-based questions on the exam.


In conclusion, the 642-243 Unified Contact Center Enterprise Support (UCCES) exam is designed for individuals who support and maintain Cisco UCCE solutions. By following the exam objectives and studying the relevant topics, the candidate can increase their chances of passing the exam and earning the Cisco UCCES certification.

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