Pass the 642-165 Exam (Real Questions and Answers)

Unified Communications Contact Center Express Implementation

 642-165 Test Questions and Answers

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Passing Cisco 642-165 Exam

To pass the Cisco 642-165 Unified Communications Contact Center Express Implementation exam, it is recommended that an individual have a strong understanding of the topics covered in the exam. The exam covers various aspects of Cisco Unified Communications Contact Center Express, including implementation, configuration, and troubleshooting of this solution.

Exam Details:

  • Cost: The cost of the 642-165 exam varies depending on the location and currency. Contact a local Cisco testing center or the Cisco website for more information on the cost in your area.
  • Passing Mark: The passing mark for the 642-165 exam is not publicly disclosed by Cisco. However, it is generally accepted that an individual needs to score at least 80-85% to pass the exam.
  • Time: The 642-165 exam is 90 minutes in length and consists of approximately 50-60 questions.
  • Delivery Method: The 642-165 exam is delivered through Cisco's testing partner, Pearson VUE, at authorized testing centers around the world.
  • Format: The 642-165 exam is a computer-based test and consists of multiple-choice and simulation-style questions.

Exam Objectives:

The Cisco 642-165 exam is designed to test an individual's knowledge and skills in implementing, configuring, and troubleshooting Cisco Unified Communications Contact Center Express. The exam objectives include, but are not limited to, the following topics:

  • Cisco Unified Communications Manager Express (CUCME) integration
  • Cisco Unity Express integration
  • Agent and supervisor desktop configuration
  • Outbound and inbound call routing
  • Automatic call distribution (ACD) and skills-based routing
  • Integration with Cisco IP IVR for self-service applications
  • Integration with Cisco Unified Communications Manager for enterprise telephony
  • Troubleshooting of common issues in a Contact Center Express environment

It is important to note that the exam objectives are subject to change and it is recommended to check the Cisco website for the most up-to-date information on the 642-165 exam objectives.

In conclusion, passing the Cisco 642-165 exam requires a strong understanding of the topics covered in the exam and hands-on experience with the technology. It is recommended to study the exam objectives, take relevant training courses, and have practical experience with Cisco Unified Communications Contact Center Express before attempting the exam.

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