Exam Format & Objectives
Cisco® 500-442 Administering Cisco Contact Center Enterprise Exam
The Cisco® 500-442 Administering Cisco Contact Center Enterprise exam is a 90-minute online test that measures a candidate's ability to administer and manage a Cisco Contact Center Enterprise solution. The exam costs $300 USD and requires a passing score of 700 out of 1000 points. The test is available in a computer-based format and delivered through Pearson VUE.
The Cisco 500-442 exam objectives include the following areas:
- Cisco Contact Center Enterprise Architecture and Components
- Cisco Contact Center Enterprise Deployment and Upgrade
- Cisco Contact Center Enterprise Basic and Advanced Configuration
- Cisco Contact Center Enterprise User Management and Authentication
- Cisco Contact Center Enterprise Quality Management and Reporting
- Cisco Contact Center Enterprise Media Routing and Call Control
- Cisco Contact Center Enterprise Troubleshooting and Maintenance
To pass the Cisco 500-442 exam, it is recommended that the candidate have a solid understanding of the following:
- Cisco Contact Center Enterprise architecture and components
- Deployment and upgrade procedures for Cisco Contact Center Enterprise
- Basic and advanced configuration of Cisco Contact Center Enterprise
- User management and authentication in Cisco Contact Center Enterprise
- Quality management and reporting in Cisco Contact Center Enterprise
- Media routing and call control in Cisco Contact Center Enterprise
- Troubleshooting and maintenance procedures for Cisco Contact Center Enterprise
Additionally, it is recommended that the candidate have hands-on experience with Cisco Contact Center Enterprise solutions and have taken the relevant Cisco training courses. There are also several study aids and practice exams available online to help the candidate prepare for the 500-442 exam.
The Cisco 500-442 Administering Cisco Contact Center Enterprise exam is a challenging test that measures a candidate's ability to manage and administer a Cisco Contact Center Enterprise solution. By thoroughly understanding the exam objectives and having hands-on experience with Cisco Contact Center Enterprise, along with taking advantage of available study aids and practice exams, a candidate can increase their chances of passing the 500-442 exam.
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